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Manager, EOR Implementation

Rippling· Global Products Implementation
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Bangalorefull-timePosted 3mo ago

About the role

Foundational People Manager role leading Rippling’s Global Products Implementation team for the Employer of Record (EOR) product. Oversees Global Products Implementation Managers to ensure successful customer onboarding, education, and launch, with opportunities to contribute to cross-functional initiatives and process improvements.

Responsibilities

  • Own a team of Global Products Implementation Managers, located around the world and each managing a book of ~30 customer implementations.
  • Support employee career growth through coaching and mentoring
  • Monitor the health of our KPIs (CSAT, SLAs, etc)
  • Lead your team to hit KPIs through proactive tracking and mitigation
  • Serve as an escalation contact internally and externally
  • Instrument and scale our Global Implementation team
  • Measure the effectiveness and quality of our global products implementation experience, continuously suggesting improvements against our core KPIs
  • Actively participate in hiring and onboarding of team members
  • Monitor team capacity and recommend data backed (quantitative and qualitative) solutions from people to process to product
  • Instrument implementation workflows and optimize process inefficiencies
  • Design new processes
  • Collaborate with sales on presale requirements and with CX on exit gates
  • Build and document playbooks, email templates, etc - own the end to end Global products implementation workflow

Qualifications

  • Minimum of 5 years experience in implementation, technical account management, or customer success at a fast-paced SaaS company.
  • Experience with end to end employee onboarding - emphasis on global employee onboarding.
  • Minimum of 1 year experience as a lead or direct manager with mentorship/coaching responsibility.
  • Proven project management experience delegating multiple projects simultaneously and on time in a fast-paced environment. Nothing slips through the cracks.
  • Creative about finding solutions: You are relentless in searching documentation, creating documentation, asking “What if questions.” You push others to do the same.
  • Confidently navigate multiple external stakeholders that can range from executives to front line staff in IT, to Operations, to HR, to Finance.
  • Comfortable working and delegating in an autonomous environment, can expertly prioritize, and have a knack for identifying internal and external blockers.

Skills

Required:People managementProject managementStakeholder managementHiring and onboarding
Last updated Sep 2, 2026. Interested? Apply on the company site.
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About Rippling

#1 Workforce Management System | HR, IT, Finance

Rippling eliminates the friction from running a business, combining HR, IT, and Finance apps on a unified data platform.

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