← All roles

Implementation Manager, SSB

Rippling
Apply on company site
Bangalorenot specifiedPosted 3mo ago

About the role

Implementation Manager responsible for guiding SSB customers through the implementation and adoption of Rippling’s suite of products, leveraging deep product knowledge and a strong focus on customer experience.

Responsibilities

  • Work one-on-one with clients to implement the Rippling products they have purchased across HR, Payroll, HR Services, Global Payroll, Benefits Administration, IT platform, and various other products
  • Proactively manage the implementation process end-to-end to achieve customers' target timelines and goals
  • Drive adoption of purchased products
  • Partner with Sales, Account Management, Technical Account Management and Support to ensure seamless hand-offs
  • Collaborate closely with Product and Engineering to improve and troubleshoot customer issues as well as provide feedback on product enhancements
  • Support in the development and documentation of processes and best practices

Qualifications

  • 1+ years of hands-on experience in Implementation and/or Customer Experience at a rapidly growing SaaS company
  • Proven project management experience, deploying multiple projects simultaneously in a fast-paced environment
  • Stellar communication, presentation, and relationship-building skills along with a deep commitment to driving an exceptional customer experience
  • Ability to effectively collaborate with partners across Sales, CX, Product and Engineering teams

Skills

Required:Implementation/Customer Experience experienceProject managementCommunication/presentation/relationship-buildingCollaboration across Sales, CX, Product, Engineering
Last updated Sep 2, 2026. Interested? Apply on the company site.
Rippling logo

About Rippling

#1 Workforce Management System | HR, IT, Finance

Rippling eliminates the friction from running a business, combining HR, IT, and Finance apps on a unified data platform.

HRPayrollITFinanceGlobal
Company profileWebsite

More open roles at Rippling