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Adoption Strategist - Europe

ElevenLabs· Revenue
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RemoteFull-timePosted 3mo ago

About the role

Brand new Adoption Strategist role focused on building scalable adoption and enablement programs for ElevenLabs’ Europe region, with strong product fluency across ElevenAgents and ElevenCreative, and collaboration with cross-functional teams to drive adoption and value realization.

Responsibilities

  • Drive strong adoption by building and delivering scalable enablement and activation programs that educate customers on best practices, and get them to time-to-value quickly on their core use case
  • Develop deep product expertise across the entire ElevenLabs platform, with a focus on ElevenAgents and ElevenCreative
  • Proactively audit customer agents prompts, configurations, and feature setup to identify gaps, and share recommendations as a value-add service that drives deeper adoption
  • Track and drive key leading and lagging adoption metrics, partnering with Revenue Operations to iterate on our reporting capabilities, and use those trends to develop data-driven adoption strategies and playbooks across the customer base in region
  • Partner with Account Management and CX to deliver targeted adoption and enablement campaigns, including regional live workshops and webinars, based on opportunities or new product releases
  • Engage with external implementation partner and internal teams to help unify adoption strategy across the customer journey (e.g., Solutions Engineering, GTM, Customer Experience, Product Marketing and Engineering)
  • Partner with leadership on high-impact initiatives that support the local GTM team and global results

Qualifications

  • 8+ years in adoption, customer/partner enablement, digital CS programs, enterprise growth or similar role- at an AI-native or highly technical company with a large, low-touch book
  • Experience with voice AI, TTS, conversational AI, or developer-facing products
  • A track record of building adoption focused programs from the ground up: onboarding tracks, scaled adoption playbooks, self-serve content, and more
  • You think in systems but are creative: you're always asking "how do we scale or automate this," and building automations and workflows with AI tools is ingrained in how you work
  • Extremely analytical: you identify trends easily and use them to close gaps, surface opportunities or standardize best practices. You also identify data points that aren't yet tracked but would uncover new insights and change strategy
  • Comfortable driving cross-functional outcomes without direct authority, working effectively with Account Management, FDE, RevOps, and GTM to move adoption forward
  • Experience managing a high-volume book of business at scale, mid-market or commercial segment
  • Fluency in English is essential, fluency in a 2nd European language (French, Spanish, German, Polish) is desirable

Skills

Required:Adoption strategy and program designProduct fluency across ElevenLabs platform ( ElevenAgents, ElevenCreative )Data analysis and metricsCross-functional collaboration

Benefits

  • Innovative culture
  • Growth paths
  • Learning & development through an annual discretionary stipend
  • Annual discretionary social travel stipend
  • Annual company offsite
  • Co-working stipend
Last updated Oct 8, 2026. Interested? Apply on the company site.
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