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Strategic Account Manager

Siena AI· Account Management
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RemoteFull-timePosted 3mo ago

About the role

Strategic Account Manager responsible for the commercial relationship with Siena's highest-value Growth and Strategic accounts, focusing on renewals, expansion, executive trust, and account growth within a distributed team.

Responsibilities

  • Own the commercial relationship end to end for a portfolio of Growth and Strategic accounts, from post-onboarding through long-term growth: build concrete account plans, track impact with data, and hold customers and internal teams accountable when progress stalls
  • Map every account and build executive trust: maintain a living stakeholder map, build relationships with decision-makers beyond day-to-day contacts, and own the executive cadence so leadership sees Siena's value before renewal conversations start
  • Drive commercial outcomes: own renewal negotiations, independently identify and close expansion opportunities, and quantify customer ROI in cost savings, efficiency, or revenue impact
  • Bring product depth to the relationship: understand how Siena's agents work together, explain capabilities confidently, and guide customers on the best strategic use cases
  • Lead cross-functional execution: turn vague customer problems into clear problem statements and execution plans, partnering with other teams as needed

Qualifications

  • 3+ years in account management with technical, complex software, including at least one independently negotiated $100k+ deal
  • Startup background: comfortable in fast-paced, ambiguous environments, wearing many hats
  • E-commerce or CX industry experience: customers respond better to AMs who speak their language

Skills

Required:Account managementRelationship buildingNegotiation

Benefits

  • Great salary plus equity or stock grants
  • Learning budget
  • AI-fluency by default (premium AI tools and quarterly tool budget)
  • Autonomy and ownership of problems with minimal managerial oversight
  • Global distributed, async-first culture
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Siena AI

Empathic AI Agents for commerce

Experience AI agents that combine empathy with automation for commerce. Provide personalized shopper support. Schedule a demo today!

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