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Agent Product Manager

Assort Health· 410-Deployment & Ops
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Hybrid (San Francisco)$140k - $175kFull-timePosted 3mo ago

About the role

Role focused on building and operating the business behind the company’s AI in healthcare, driving onboarding, feedback, automation, and scalable processes to support 1M+ patients, with opportunities to mentor others as the team scales.

Responsibilities

  • Lead customer onboarding and implementations autonomously
  • Directly manage and resolve customer feedback and issues in a manner consistent with our company values
  • Identify product improvements and new product offerings to better support our customers and expand our impact
  • Drive automation and scalable processes by building and refining internal tools, systems, and workflows that improve efficiency and support rapid growth
  • Operate autonomously to develop processes and strategy from scratch
  • Collaborate with our Operations Analyst Team to support thorough QA/QC of our product, as well as insightful internal and customer-facing reporting and analyses
  • Expand customer relationships and contracts by communicating clear business value and recommending additional opportunities to work with Assort
  • Partner with our engineering team to design, build, and execute reporting, dashboards, ticket systems, and other tools to drive decisions/actions from customers

Qualifications

  • 2-4 years of experience in a Consulting, BizOps, or Account Management/Customer Success role
  • Highly effective verbal and written communication skills with good people instincts; able to build trust and work effectively with a diverse group both inside and outside the company
  • Experience translating business needs into actionable requirements for technical teams
  • Strong attention to detail and ability to solve complex, interdependent problems; you take a proactive, consultative approach
  • Ruthless prioritization, organization, and time management
  • Strong analytical skills: ability to interpret complex data sets, identify and communicate trends, and provide actionable insights to support decision-making and problem-solving
  • You work well under pressure, with a high degree of adaptability in a fast-paced, rapidly changing environment
  • Passion for helping healthcare organizations and colleagues
  • Willingness to travel 4x per year for team offsites and operator shadowing sessions

Skills

Required:Onboarding and ImplementationsCustomer Feedback ManagementProduct Requirements TranslationAnalytics & Reporting

Benefits

  • Competitive Compensation – Including salary and employee stock options
  • Lifelong Learning – Annual budget for professional development, plus training opportunities
  • Office Setup Stipend – In-office workspace setup
  • Top-Tier Health Coverage – Medical, dental, and vision insurance
  • Flexible PTO
  • Meals & Snacks – Lunch, dinner, and snacks
  • Fitness Stipend – Monthly wellness reimbursement
  • Commuter Benefits – Coverage for eligible transportation costs
  • 401(k) – Retirement savings plan
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Assort Health

AI Voice Agent for Healthcare | 190M+ Patient Interactions | Assort Health

Assort Health’s AI voice agent for healthcare runs on a platform trained on 190M+ interactions to handle the entire patient journey, from referrals and scheduling to intake and follow-up.

24/7AIFollow-upHealthcareReferralsSchedulingTriageVoice Agent
Company profileWebsite

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