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Operations Coordinator

Serve Robotics· Operations
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Miami, FL$23/hr - $25/hr + equityFull-timePosted 3mo ago

About the role

Key role to ensure smooth daily operations across the commercial delivery network, focusing on executing established strategies, managing day-to-day activities, and improving operational processes to drive efficiency, reliability, and scalability.

Responsibilities

  • Oversee and execute daily deployments by coordinating between Field Agents and Piloting teams to ensure on-time robot operations.
  • Monitor live operations and resolve issues in real time, escalating problems as needed to minimize service disruptions.
  • Ensure compliance with standard operating procedures (SOPs) by reinforcing adherence to established workflows, safety protocols, and quality measures.
  • Open or close depots in accordance with scheduled shift.
  • Track and report key operational metrics (deployment efficiency, service uptime, utilization, etc.) to measure efficiency and highlight areas for improvement.
  • Implement new processes and protocols as directed, ensuring successful rollout, team adoption, and compliance across all operational teams.
  • Assist the Sr. Operations Supervisor in daily decision-making to help prioritize resources, balance workloads, and execute test plans.
  • Support onboarding and training of new Operations Associates, ensuring consistency in role expectations, SOPs, and performance standards.
  • Provide ad hoc operational support across field operations, piloting, and project initiatives to maintain continuity of service and execution.

Qualifications

  • Bachelor’s degree in a related field, or equivalent experience (3+ years in operations, logistics, or customer service)
  • Strong organizational, collaboration, and problem-solving skills.
  • Ability to remain calm under pressure with a proactive, can-do attitude toward challenges.
  • Demonstrated ability to work independently with minimal supervision.
  • Comfort with spreadsheets (Excel or Google Sheets)
  • Willingness to work flexible hours, including evenings and weekends, as operations require.
  • Comfortable driving mid-size utility vehicles as needed.
  • Valid U.S. driver’s license.
  • Ability to work nights, weekends, and holidays

Skills

Required:Bachelor’s degree or equivalent experienceOrganizationAbility to work under pressureIndependent workSpreadsheetsDriver’s licenseFlexibilityDriving vehiclesNight/weekend work
Last updated Jul 16, 2026. Interested? Apply on the company site.
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About Serve Robotics

The future is here

Why move a 2-pound burrito in a 2-ton car? Meet Serve, the future of sustainable, self-driving delivery.

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