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Service Technician II

Serve Robotics· Operations
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Miami, FL$23k - $26.9kFull-timePosted 3d ago

About the role

Service Technician II independently diagnoses, repairs, and validates complex hardware and software issues across Serve’s fleet of delivery robots, contributing to fleet uptime, repair efficiency, and quality control.

Responsibilities

  • Advanced Diagnostics & Repair: Independently diagnose mechanical, electrical, and integrated software failures using structured troubleshooting frameworks
  • Develop and execute repair strategies for moderate-to-high complexity issues
  • Perform component- and sub-assembly-level testing to validate repair effectiveness
  • Reduce repeat repairs through accurate root-level issue identification (within established troubleshooting scope)
  • Escalate only systemic or novel failures requiring engineering intervention
  • Quality & Performance Ownership: Maintain strong first-pass fix performance
  • Meet or exceed defined productivity and throughput standards
  • Ensure all completed work meets quality validation requirements
  • Identify patterns in recurring repairs and flag potential systemic reliability concerns
  • Documentation & Data Integrity: Document all repair activity in Jira with detailed technical notes, photos, test results, and validation evidence
  • Ensure documentation supports trend analysis and engineering review
  • Maintain high standards of traceability and work-order accuracy
  • Operational Excellence: Maintain tool calibration, lab organization, and component control
  • Support inventory accuracy and parts usage tracking
  • Contribute to workflow efficiency and repair process refinement
  • Team Contribution: Provide onboarding support and technical guidance to Technician I employees
  • Share troubleshooting insights and best practices
  • Model safety standards and procedural discipline

Qualifications

  • 2–4+ years of progressive technical experience in electro-mechanical, electronics, robotics, automotive, aerospace, or similar industries
  • Demonstrated ability to independently troubleshoot complex integrated systems
  • Proficiency with diagnostic tools (multimeter, oscilloscope, power supply, software diagnostics, etc.)
  • Experience performing component-level testing and validation
  • Strong documentation discipline with experience in issue-tracking systems (e.g., Jira)
  • Ability to prioritize workload and manage multiple repair streams independently
  • Flexibility to work weekends as part of a 5-day schedule

Skills

Required:Troubleshooting complex integrated systemsDiagnostic toolsComponent-level testingDocumentationTime/workload management
Nice to have:Collaboration with teams
Last updated Oct 22, 2026. Interested? Apply on the company site.
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