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Service Technician II

Serve Robotics· Operations
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Atlanta, GA$24/hr - $26.9/hrFull-timePosted 1w ago

About the role

Independent diagnostics, repair, and validation of complex hardware and software issues across Serve’s fleet of delivery robots, with a focus on high-quality execution, first-pass resolution, and thorough documentation to support engineering insight and operational performance.

Responsibilities

  • Independently diagnose mechanical, electrical, and integrated software failures using structured troubleshooting frameworks
  • Develop and execute repair strategies for moderate-to-high complexity issues
  • Perform component- and sub-assembly-level testing to validate repair effectiveness
  • Reduce repeat repairs through accurate root-level issue identification (within established troubleshooting scope)
  • Escalate only systemic or novel failures requiring engineering intervention
  • Maintain strong first-pass fix performance
  • Meet or exceed defined productivity and throughput standards
  • Ensure all completed work meets quality validation requirements
  • Identify patterns in recurring repairs and flag potential systemic reliability concerns
  • Document all repair activity in Jira with detailed technical notes, photos, test results, and validation evidence
  • Ensure documentation supports trend analysis and engineering review
  • Maintain high standards of traceability and work-order accuracy
  • Maintain tool calibration, lab organization, and component control
  • Support inventory accuracy and parts usage tracking
  • Contribute to workflow efficiency and repair process refinement
  • Provide onboarding support and technical guidance to Technician I employees
  • Share troubleshooting insights and best practices
  • Model safety standards and procedural discipline

Qualifications

  • 2–4+ years of progressive technical experience in electro-mechanical, electronics, robotics, automotive, aerospace, or similar industries
  • Demonstrated ability to independently troubleshoot complex integrated systems
  • Proficiency with diagnostic tools (multimeter, oscilloscope, power supply, software diagnostics, etc.)
  • Experience performing component-level testing and validation
  • Strong documentation discipline with experience in issue-tracking systems (e.g., Jira)
  • Ability to prioritize workload and manage multiple repair streams independently
  • Flexibility to work weekends as part of a 5-day schedule

Skills

Required:TroubleshootingDiagnostic toolsComponent-level testingDocumentationTime management
Nice to have:Communication

Benefits

  • Offers Equity
  • Total compensation will vary based on geographic location and level
Last updated Oct 15, 2026. Interested? Apply on the company site.
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About Serve Robotics

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Why move a 2-pound burrito in a 2-ton car? Meet Serve, the future of sustainable, self-driving delivery.

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