Operations Coordinator
Gold CoastA$35/hr - A$38/hrFull-timePosted 3mo ago
About the role
Serve Robotics is expanding to the Gold Coast and is hiring an Operations Coordinator to launch and scale Australian operations. The role focuses on executing established strategies, managing day-to-day activities, ensuring SOP compliance, tracking metrics, and implementing incremental improvements to drive efficiency, reliability, and scalability across the delivery network.
Responsibilities
- Oversee and execute daily deployments by coordinating between Field Agents and Piloting teams to ensure on-time robot operations.
- Monitor live operations and resolve issues in real time, escalating problems as needed to minimize service disruptions.
- Ensure compliance with standard operating procedures (SOPs) by reinforcing adherence to established workflows, safety protocols, and quality measures.
- Open or close depots in accordance with scheduled shift.
- Track and report key operational metrics (deployment efficiency, service uptime, utilization, etc.) to measure efficiency and highlight areas for improvement.
- Implement new processes and protocols as directed, ensuring successful rollout, team adoption, and compliance across all operational teams.
- Assist the Sr. Operations Supervisor in daily decision-making to help prioritize resources, balance workloads, and execute test plans.
- Support onboarding and training of new Operations Associates, ensuring consistency in role expectations, SOPs, and performance standards.
- Provide ad hoc operational support across field operations, piloting, and project initiatives to maintain continuity of service and execution.
Qualifications
- Bachelor’s degree in a related field, or equivalent experience (3+ years in operations, logistics, or customer service)
- Strong organizational, collaboration, and problem-solving skills.
- Ability to remain calm under pressure with a proactive, can-do attitude toward challenges.
- Demonstrated ability to work independently with minimal supervision.
- Comfort with spreadsheets (Excel or Google Sheets)
- Willingness to work flexible hours, including evenings and weekends, as operations require.
- Comfortable driving mid-size utility vehicles as needed.
- Valid driver’s license.
- Ability to work nights, weekends, and holidays
- Australian citizen or permanent resident with unrestricted working rights in Australia.
Skills
Required:Operational coordinationProblem-solving under pressureData tracking and reportingSpreadsheet proficiencyDriver’s license and driving
Last updated Sep 17, 2026. Interested? Apply on the company site.
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