Data Center Technician
Microsoft· Data Center Technicians
Canberra, ACT, Australiaon-sitePosted 3mo ago
About the role
Microsoft Data Center Technician (DCT) responsible for staging, setting up, deploying hardware, performing diagnostics and troubleshooting, and decommissioning hardware for simple changes and refreshes on-site in Canberra. Develops understanding of Data Center procedures, mentors peers, and follows safety and network deployment standards within Microsoft's CO+I organization.
Responsibilities
- Perform diagnostics and troubleshooting following standard procedures, quickly identify the cause(s) of issues, and replace faulty components with minimal customer and business disruption.
- Perform post-execution quality checks and verify grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
- Decommission hardware for simple changes and refresh (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
- Follow procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
- Assist and provide guidance to other technicians to complete challenging or complex tasks.
- Complete required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.
- Contribute to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
- Take pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities.
Qualifications
- High School Diploma, GED, TAFE or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) industry work experience supporting IT equipment or related technology.
Skills
Required:Hardware deployment and troubleshootingSafety protocols and grounding
Last updated Jul 9, 2026. Interested? Apply on the company site.
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