VP, Solutions Engineering
Trustly· Tech – AMER Engineering
Hybrid (San Francisco or New York)$290k - $390kFull-timePosted 3mo ago
About the role
Senior leadership role building and leading Trustly's US Solutions Engineering function, overseeing pre-sales technical consulting, integration support, and ongoing technical account management for merchant partners in a hybrid, US-based setup.
Responsibilities
- Build and lead Trustly's US Solutions Engineering team — covering pre-sales engineering, implementation, and technical account management across our merchant base.
- Own the technical onboarding experience for new merchants — driving down time-to-live, reducing integration friction, and ensuring merchants launch with confidence.
- Partner with Sales and Commercial teams on enterprise deals — leading technical discovery, scoping integrations, and presenting Trustly's capabilities to merchant engineering and product teams.
- Act as the primary escalation point for complex technical merchant issues — coordinating with Product and Engineering to drive resolution and feed learnings back into the product roadmap.
- Develop scalable integration resources, documentation, and tooling that enable merchants to self-serve and reduce support burden over time.
- Establish metrics and reporting for Solutions Engineering performance — time-to-integrate, merchant health, escalation volume, and team productivity.
Qualifications
- 10+ years of experience in solutions engineering, technical account management, or integration engineering, with at least 3 years in a leadership role.
- Deep technical background — comfortable reading and writing code, reviewing API documentation, and engaging directly with merchant engineering teams on integration challenges.
- Strong commercial instincts — you understand how technical decisions affect merchant outcomes and revenue, and you know how to communicate tradeoffs to both technical and non-technical audiences.
- Experience in payments, fintech, or API-first platforms strongly preferred; familiarity with ACH, payment APIs, and webhook-based integrations a plus.
- Builder mindset — you're energized by standing up a function, creating processes from scratch, and building a team in a fast-moving environment.
- Excellent communicator and cross-functional partner; you earn trust quickly with merchants and internally with engineering and commercial stakeholders alike.
Skills
Required:Solutions engineering leadershipTechnical communication
Nice to have:Payments / fintech domain knowledge
Benefits
- Flexible paid time off & generous PTO accrual plans
- Comprehensive medical, dental, vision, and other insurances
- FSA & HSA plans for medical and dependent care
- Home office set-up allowance
- Internet stipend
- Retirement plan match for 401k and RRSP
- Gender-neutral paid parental leave, and more!
Last updated Jul 10, 2026. Interested? Apply on the company site.
About Trustly
Accelerate Growth with our Pay by Bank Solutions
Trustly - Accelerate Growth with our Pay by Bank Solutions
Payment SolutionsOpen BankingPayments
More open roles at Trustly
- VP, Infrastructure & SDLC2mo agoHybrid (SF) · Tech – AMER Engineering
- Senior HRBP2mo agoHybrid (New York, NY) · People – Ops & Partnering
- SVP, Global Revenue Operations & Enablement2mo agoHybrid (New York, NY) · GTM – Enterprise
- Payroll Analyst2mo agoHybrid (Lisbon) · Finance – Finance, Strategy & Operations
- Payroll Consultant2mo agoHybrid (Stockholm) · Finance – Finance, Strategy & Operations