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SMB Account Manager

Ivo AI, Inc.· Account Management
Apply on company site
San Francisco$110k - $150kFull-timePosted 3mo ago

About the role

Role focused on owning a high-volume SMB portfolio, driving expansion, adoption, and renewals at scale, in collaboration with a dedicated Customer Success Manager, to accelerate growth in Ivo’s SMB segment.

Responsibilities

  • Own and grow a portfolio of 200+ SMB accounts, hitting revenue targets through contract renewals, upsells, and new product expansion.
  • Partner with a dedicated CSM to run scaled engagement motions: webinars, campaigns, and proactive outreach that drive adoption and surface expansion opportunities.
  • Run tight, proactive renewal cycles that close on time and protect revenue.
  • Maintain accurate forecasts and clean CRM data in partnership with your manager and RevOps.
  • Build multi-stakeholder relationships through consultative discovery and regular engagement both remote and in-person.
  • Navigate procurement and contract execution end-to-end, owning the commercial conversation from open to close.
  • Work cross-functionally with Sales, Legal, Marketing, and Product to solve complex customer challenges that drive expansion and product adoption.
  • Bring an entrepreneurial mindset to your portfolio, know your customers' business well enough to know where Ivo should be, and drive adoption in the workflows that matter most to them.

Qualifications

  • 2–4 years in SaaS account management, sales, or quota-carrying customer success — with something real to show for it.
  • Track record of hitting quota through new product sales, upgrades, and expansion motions, not just renewals.
  • Competitive and creative. You find ways to win, especially when the path isn't obvious.
  • Strong discovery and demo skills, able to run a structured consultative process with multiple stakeholders.
  • Commercial relationship builder. You've built durable partnerships with customers and know how to grow them.
  • Curious about the legal industry and excited by how technology is changing the way companies manage risk and agreements.
  • Clear, confident communicator with strong instincts for people and able to build trust inside and outside the company.
  • Highly organized and self-motivated, strong follow-through on commitments, big and small.
  • High integrity, here to build something great for the long term.
  • Prior early stage or scale-up experience where you built the process from scratch.

Skills

Required:Account managementQuota attainment / upsell experienceDiscovery and demos

Benefits

  • Competitive Compensation
  • Equity
  • Relocation and Visa Support
  • Health & Wellness: medical, dental, and vision
  • Flexible Spending & Insurance: HSA and FSA, life insurance
  • 401(k) Program
  • Commuter Benefits
  • Unlimited PTO
  • Office Perks: catered lunch five days a week, premium snacks and coffee, in-building gym, dog-friendly environment
Last updated Sep 14, 2026. Interested? Apply on the company site.

About Ivo AI, Inc.

Contract Intelligence for the Enterprise

Ivo AI, Inc. is an AI-native platform providing contract review, redlining, and insights for enterprise in-house legal teams.

IntelligenceReviewAssistantAILegal techContractsIvo ReviewIvo Intelligence
Company profileWebsite

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