← All roles

Customer Success Specialist

Payflows· Product
Apply on company site
Hybrid (Paris, France)Full-timePosted 3mo ago

About the role

Role focused on driving adoption, building relationships, and supporting retention and growth for strategic accounts at Payflows. A career-launching position to learn world-class customer success in SaaS with exposure to enterprise clients.

Responsibilities

  • Drive Adoption: Guide users through best practices and unlock full potential of Payflows; support onboarding and ongoing enablement to ensure customer success.
  • Build Relationships: Engage with customer teams regularly, provide proactive support, be the first point of contact for questions, feedback, and feature requests.
  • Support Retention and Growth: Collaborate with CSMs to identify upsell opportunities and deeper adoption; track account health and surface ROI insights.
  • Collaborate Internally: Partner with Product, Implementation, and Growth teams to tighten feedback loops and contribute to playbooks and best practices.
  • Learn and Grow Fast: Build deep product knowledge and SaaS success fundamentals; develop toward a full Customer Success Manager role.

Qualifications

  • Recent graduate or 1–2 years of experience in SaaS, consulting, or customer-facing roles
  • Structured, analytical, curious mindset
  • Natural communicator with rapport-building skills
  • Eager to work directly with customers and make an immediate impact
  • Passionate about finance, technology, and AI
  • Proactive, reliable, thrive in fast-paced environments with ownership
  • Fluent in English (French is a plus)

Skills

Required:CommunicationRelationship BuildingOnboarding & EnablementProduct Knowledge
Nice to have:Account Management

Benefits

  • Not specified in the description
Last updated Jul 15, 2026. Interested? Apply on the company site.

About Payflows

The Enterprise Finance OS - Using AI to eliminate complexity across accounting, procurement and treasury operations.

The Enterprise Finance OS - Using AI to eliminate complexity across accounting, procurement and treasury operations.

AIAccountingAccounts payableERP integrationsFinanceGLProcurementSub-ledgers
Company profileWebsite

More open roles at Payflows