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Customer Success Manager

Payflows· Product
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Hybrid (Paris, Île-de-France, France)Full-timePosted 3mo ago

About the role

AI-native Finance OS for enterprise; Payflows helps CFOs, Treasurers, and Procurement leaders achieve measurable outcomes by driving adoption, value, and expansion across Finance, Treasury, and Procurement teams.

Responsibilities

  • Partner with customers to deeply understand their objectives and translate them into success plans.
  • Ensure full adoption of Payflows’ platform across Finance, Treasury, and Procurement teams.
  • Deliver measurable outcomes that demonstrate business impact.
  • Develop deep, trusted relationships with key decision-makers — from operational users to CFO-level stakeholders.
  • Serve as the voice of the customer internally, championing their needs and feedback across Product and Engineering.
  • Identify upsell and cross-sell opportunities by aligning Payflows’ capabilities with evolving customer goals.
  • Collaborate with Sales to execute account expansion strategies and renewals.
  • Monitor account health metrics, anticipate risks, and drive proactive engagement.
  • Maintain operational excellence through structured processes, documentation, and forecasting.
  • Partner with Product, Implementation, and Growth to ensure alignment, fast issue resolution, and seamless customer experience.

Qualifications

  • 2–5 years of experience in Customer Success, Account Management, or Consulting — ideally in B2B SaaS or fintech
  • Relationship builder — empathetic, curious, and trusted by executives and operators alike
  • commercially savvy — identify business value, articulate ROI, and drive expansion
  • Thrive in high-performance environments, balancing strategic thinking with operational execution
  • Data-driven — comfortable interpreting usage metrics, identifying risks, and designing playbooks for retention and growth
  • Clear, precise, customer-centric English communication
  • Fluent in English (French is a plus)

Skills

Required:Enterprise SaaS account managementStakeholder management and communicationData-driven decision makingAccount success planningOwnership mentality
Nice to have:SaaS, finance, and automation passion
Last updated Jul 15, 2026. Interested? Apply on the company site.

About Payflows

The Enterprise Finance OS - Using AI to eliminate complexity across accounting, procurement and treasury operations.

The Enterprise Finance OS - Using AI to eliminate complexity across accounting, procurement and treasury operations.

AIAccountingAccounts payableERP integrationsFinanceGLProcurementSub-ledgers
Company profileWebsite

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