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Customer Succes Manager

VIKTOR.AI· Customer Success
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Hybrid (Rotterdam)Full-timePosted 3mo ago

About the role

Customer Success Manager responsible for the success, retention, and growth of strategic customer accounts in a hybrid Rotterdam role, focusing on commercial and strategic aspects of customer success while collaborating with Specialist team.

Responsibilities

  • - Be responsible for the success, retention, and growth of strategic customer accounts
  • - Work closely with digital leaders, engineering managers, users, developers, and executives to embed VIKTOR as a valuable platform within their organization
  • - Focus on the commercial and strategic side of customer success while collaborating with Customer Success Specialists

Qualifications

  • - At least 5 years of relevant experience in customer success, strategic account management, key account management, business consulting, or management consulting
  • - Experience in construction, engineering, infrastructure, energy, manufacturing, or another technical industry valued
  • - Strong interest in digital transformation, software, AI, and engineering workflows
  • - Ability to connect with people at all levels (engineers to executives)
  • - Data-driven and process-oriented mindset
  • - Strong commercial awareness and ability to identify expansion opportunities
  • - Excellent communication skills in English and Dutch

Skills

Required:Customer successStrategic account managementCommunication

Benefits

  • Competitive salary + performance bonus. We are transparent about the numbers from the first conversation.
Last updated Sep 16, 2026. Interested? Apply on the company site.

About VIKTOR.AI

VIKTOR.AI | Automate engineering workflows with AI. Trusted, verified and transparent.

The platform for AI-powered engineering

AIAppsArchitectureAutomationBIMCADFEMGeotechnical
Company profileWebsite

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