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Customer Success Specialist

Payflows· Product
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Hybrid (Paris, Île-de-France, France)Full-timePosted 3mo ago

About the role

Role focused on driving adoption, building relationships, and supporting retention and growth for strategic customers at Payflows. A career-launching role for recent graduates or professionals with 1–2 years in SaaS, consulting, or customer-facing roles.

Responsibilities

  • Drive Adoption: Guide users through best practices and help them unlock the full potential of Payflows. Support onboarding and ongoing enablement efforts to ensure customers succeed.
  • Build Relationships: Engage with customer teams regularly, providing proactive support and ensuring satisfaction. Be the first point of contact for daily questions, feedback, and feature requests.
  • Support Retention and Growth: Collaborate with CSMs to identify opportunities for upsell or deeper adoption. Track account health and surface insights that help customers see measurable ROI.
  • Collaborate Internally: Partner with Product, Implementation, and Growth teams to ensure feedback loops are tight and customer needs are met. Contribute to playbooks and best practices that help scale success across the organisation.
  • Learn and Grow Fast: Build deep product knowledge and SaaS success fundamentals. Develop the skills to progress into a full Customer Success Manager role.

Qualifications

  • You’re a recent graduate or have 1–2 years of experience in SaaS, consulting, or customer-facing roles.
  • Structured, analytical, and curious mindset.
  • Natural communicator who builds rapport easily and communicates clearly.
  • Eager to work directly with customers and make an immediate impact.
  • Passionate about the intersection of finance, technology, and AI.
  • Proactive, reliable, and thrive in fast-paced environments where ownership comes early.
  • Fluent in English (French is a plus).

Skills

Required:SaaS customer successCommunicationRelationship buildingAnalytical thinking

Benefits

  • Not specified in the description.
Last updated Jul 15, 2026. Interested? Apply on the company site.

About Payflows

The Enterprise Finance OS - Using AI to eliminate complexity across accounting, procurement and treasury operations.

The Enterprise Finance OS - Using AI to eliminate complexity across accounting, procurement and treasury operations.

AIAccountingAccounts payableERP integrationsFinanceGLProcurementSub-ledgers
Company profileWebsite

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