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Forward Deployed Engineer (UK Based)

Duvo· Go to Market
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RemoteFull-timePosted 3mo ago

About the role

Forward Deployed Engineers (FDEs) bring AI to life inside customer environments by mapping workflows, improving processes, and delivering running agents that drive measurable business impact. They embed with customers, write glue code and integrations, and own the customer outcome end-to-end. Roles involve travel and onsite/hybrid work with UK-based residency.

Responsibilities

  • Embed with customers from kickoff through go-live and beyond
  • Map customer workflows directly on the Duvo platform and decide what's worth automating, what's worth fixing first, and what's blocked
  • Improve the underlying processes where it matters. Don't automate broken flows, redesign them
  • Translate business logic into agent behavior: actions, decision rules, exception paths, fallbacks
  • Configure and ship agents against real customer systems (ERPs, portals, spreadsheets, email, custom tools)
  • Write integration code, scripts, and prototypes when the situation calls for it
  • Debug live agents in production environments and iterate quickly
  • Build and own the working relationship with customer stakeholders, from operators to sponsors
  • Run working sessions, hold your own with technical counterparts, and earn the right to push back
  • Make AI real for the customer. Move them from pilot energy to measurable business outcomes
  • Capture reusable patterns, templates, and runbooks so the next deployment is faster
  • Send recurring workflow patterns back to Product and Engineering as real signal

Qualifications

  • 5+ years in roles where you've shipped against real customer environments
  • AI-native candidate with experience building, deploying, or operating AI/agentic systems in customer-facing settings
  • Backgrounds: forward-deployed engineering or solutions engineering at an AI-first company; applied AI/ML engineering with direct customer exposure; technical consulting on AI or automation projects with client ownership; operations or product roles building AI-powered tooling against real-world systems
  • Retail/e-commerce/CPG background a plus; fluency in operational domains (supply chain, procurement, category management, merchandising, finance ops, supplier management, warehousing) beneficial
  • Hands-on experience with modern AI tooling: LLMs, agent frameworks, prompt engineering, evals, MCP, retrieval
  • Strong systems thinking and engineering judgment
  • Process design instinct to identify waste and optimize handoffs
  • Code-adjacent skills: SQL, Python or JS scripting, APIs, JSON, webhooks, light data work
  • Familiarity with ERPs and enterprise stacks a plus
  • Ability to lead working sessions, manage stakeholders, push back on scope, explain trade-offs without jargon
  • Fluent English; additional European languages a plus

Skills

Required:AI tooling and agent workflowsSystems thinking and engineering judgmentProcess design and optimizationCoding and scriptingStakeholder management and communicationEnglish fluency
Nice to have:ERP and enterprise stack familiarity

Benefits

  • Competitive comp including equity
  • Option to trade cash for equity
  • Real product and culture leverage from day one
  • Small, sharp team that values ownership and candor
  • Customer-facing impact: your work ships and moves the business
Last updated Sep 30, 2026. Interested? Apply on the company site.
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