Finance and Business Operations Manager
New York City$150k - $190k + equityFull-timePosted 3mo ago
About the role
Finance and Business Operations Manager to build financial and operational infrastructure for enterprise revenue, forecasting, deal desk, CRM, commissions, billing, collections, onboarding, and reporting at Citizen.
Responsibilities
- Own the enterprise sales forecast by maintaining a bottoms-up, pipeline-driven forecast across deal stage, expected close timing, conversion rates, and bookings assumptions.
- Design and maintain quota, territory, and capacity planning in partnership with the Sales Director and CFO, including vertical-based territory mapping by account potential, geography, and market opportunity.
- Administer and optimize the CRM and connected revenue tooling to ensure data integrity, accurate pipeline reporting, and clean handoffs from Sales to Finance.
- Own the deal desk process for non-standard commercial terms, including pricing exceptions, discounts, payment terms, contract duration, renewal terms, and custom deal structures requiring Finance, Legal, or executive review.
- Build and maintain deal approval playbooks, including approval thresholds, standard fallback positions, required documentation, and clear rules for what Sales can approve independently versus what requires escalation.
- Enforce pre-signature deal discipline by ensuring each opportunity has complete pricing, approved terms, accurate start dates, billing details, revenue recognition inputs, and clean documentation before contract execution.
- Own the enterprise order-to-cash process from signed agreement through invoicing, collections, cash application, revenue handoff, and renewal tracking, ensuring each closed-won deal is processed accurately and on time.
- Build scalable billing and collections workflows as Citizen grows its enterprise customer base, including invoice generation, customer follow-up, AR aging review, dispute resolution, and collections escalation.
- Partner with Sales, Finance, Accounting, and Customer Success to ensure executed contracts flow cleanly into billing, revenue recognition, and cash flow reporting.
- Maintain clean data handoffs between Sales, Finance, Accounting, and Customer Experience so closed-won deals flow accurately into invoicing, revenue recognition, and leadership reporting.
- Build and maintain dashboards in partnership with Data that give leadership visibility into pipeline, bookings, ARR, NRR, churn, collections, win rate, cycle time, and vertical performance.
- Administer and optimize the revenue tech stack, including HubSpot, enrichment, quoting, and enablement tools, and use AI tooling to automate reporting, CRM hygiene, deal-desk workflows, billing, collections, commissions, and forecasting.
- Own the end-to-end commission calculation process, including pulling attainment data, applying plan logic, reconciling exceptions, and delivering accurate pay files to Payroll on schedule.
- Maintain commission plan documentation and ensure sales employees have clear, signed plan letters before each commission period begins.
- Partner with Finance and Accounting on monthly commission accruals, payout timing, dispute resolution, and forecast updates as headcount, quota, or attainment changes.
Qualifications
- Experience leading enterprise sales finance, deal desk, and revenue operations in a high-growth environment.
- Strong forecasting, quota planning, and CRM (e.g., HubSpot) and revenue tech stack expertise.
- Knowledge of order-to-cash, billing, revenue recognition, and collections processes.
- Ability to build scalable processes, dashboards, and data handoffs across Sales, Finance, Accounting, and Customer Success.
- Experience administering commission plans and payroll coordination for variable compensation.
Skills
Required:ForecastingQuota planningCRM managementDeal deskBilling & AR
Benefits
- At least one fully employer-sponsored medical plan option
- Dental and vision coverage, with a small employee contribution
- Unlimited PTO
- Up to 14 weeks paid parental leave (for all parents)
- Monthly tech stipend
- Free mental health support
Last updated Sep 23, 2026. Interested? Apply on the company site.
About Citizen
A safer world starts with you.
Citizen helps you stay safe & informed, by providing instant notifications and live broadcasts of reported crimes and incidents near you.
public safetytechnologyemergency response
More open roles at Citizen
- Account Executive1w agoRemote · S&M
- Senior Backend Engineer3w agoNew York City · PEDD
- Senior iOS Engineer3w agoNew York City · PEDD
- Head of Product, Applied AI3w agoNew York City · PEDD
- Product Designer, AI Native4w agoNew York City · PEDD