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Manager, Implementation - IT Product

Rippling· Product/Specialist
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Hybrid (Bangalore)hybridPosted 3mo ago

About the role

Manager leading a global team of IT Product Specialists to drive adoption and customer lifetime value across IT product offerings (Identity and Access Management, Device Management, Inventory Management, and Third-Party IdP) in a fast-paced B2B SaaS environment.

Responsibilities

  • Direct a global team of IT Product Specialists, fostering accountability, continuous professional development, and execution excellence.
  • Lead the front-line execution of IT implementations from client kickoff through go-live, ensuring your team hits key milestones and maximizes product adoption.
  • Identify and mitigate risks associated with implementation projects, act as an escalation point for complex client implementations and technical issues
  • Collaborate cross-functionally with Rippling Sales, Technical Account Management, and Support teams to create a seamless customer journey
  • Collaborate with Product & Engineering to continuously improve product functionality based on customer feedback in Implementation
  • Monitor key performance metrics and continuous improvement on KPIs while helping to optimize playbooks and frameworks for increased simplicity and efficiency

Qualifications

  • 2+ years of professional experience directly managing teams within a customer-facing organization, such as Professional Services, Customer Implementation and Technical Client Support.
  • Strong foundational knowledge of corporate IT landscapes. You must be comfortable coaching a team that works daily with MDM, identity provisioning (SSO, SAML/OIDC), Zero Touch deployment, and Endpoint Lifecycle Management (e.g., Google Workspace, Azure AD, Okta).
  • 5+ years of overall experience in customer onboarding or software implementation, with a clear understanding of managing external customer relationships and project timelines.
  • A track record of developing, tracking, and optimizing operational metrics, team capacity, and project timelines.
  • Self-starter with a bias towards action, energized by ambiguity and a fast-paced environment, with a strong desire to build.

Skills

Required:Team leadershipIT implementation
Last updated Sep 2, 2026. Interested? Apply on the company site.
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About Rippling

#1 Workforce Management System | HR, IT, Finance

Rippling eliminates the friction from running a business, combining HR, IT, and Finance apps on a unified data platform.

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