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Account Manager, Mid Book, SME & Growth

Airwallex· SME & Growth Business
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SG - SingaporeFull-timePosted 3mo ago

About the role

Account Manager in Singapore SME & Growth focused on unlocking revenue opportunities within a portfolio of 200–300 existing SME customers, driving upsell/cross-sell, and maximizing lifetime value through collaboration with sales, product, marketing, operations and strategy.

Responsibilities

  • Hunt for revenue within an assigned portfolio of existing SME customers by identifying and executing upsell, cross-sell and expansion opportunities across Airwallex’s product suite.
  • Build deep, multi-stakeholder relationships (including C-level where relevant) to understand each customer’s business model, pain points and growth plans, and design value-based solutions using our products and services.
  • Monitor real-time client and transaction data to spot usage patterns, risk signals and high-revenue potential accounts, and convert these quickly into qualified opportunities and closed revenue.
  • Execute rapid, high-intent outreach to key decision-makers via phone, WhatsApp and email immediately after signals are identified, ensuring you capture client interest at its peak.
  • Own a clear, data-driven pipeline in Salesforce (or similar CRM), including forecasting, activity tracking and conversion metrics, to give the business full visibility on performance and growth potential.
  • Collaborate with internal stakeholders (e.g. product, engineering, marketing, finance, operations) to solve complex client problems, feed back customer insights and influence the product roadmap.
  • Be an advocate for Airwallex by educating customers on how to get the most from their Business Account and broader product stack, ensuring they use our services to their full potential.

Qualifications

  • At least 3+ years of B2B experience managing and growing technology or fintech relationships with SME accounts, with a focus on revenue expansion and product adoption.
  • Strong verbal and written communication skills in both English and Chinese (due to nature of clients you will support), with the ability to run commercial conversations and negotiations confidently.
  • Prior experience with complex sales cycles and selling to senior stakeholders (including C-level executives), ideally in a multi-product environment.
  • Proven track record of being success-oriented and accountable for delivering against KPIs and revenue targets within an existing customer base.
  • A strong relationship builder who can establish trust and collaborate effectively with clients and internal teams across different functions and levels.
  • A problem solver with an analytical mindset – comfortable interpreting data, usage trends and client information to derive actionable insights, and able to simplify complexity for others.

Skills

Required:B2B technology/fintech account managementSales pipeline management
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

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