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Senior Payroll Specialist

Sona· Customer
Apply on company site
London£45k - £55kFull-timePosted 3mo ago

About the role

Senior Payroll Specialist responsible for end-to-end payroll processing and managing client relationships for a portfolio of frontline enterprise customers. Tech-forward startup environment with AI-driven payroll processes and opportunities to improve workflows.

Responsibilities

  • Run end-to-end payrolls for a growing portfolio of enterprise customers with complex requirements, spanning hourly rates, overtime, and weekly, fortnightly or monthly cycles
  • Own your client relationships as their primary point of contact, giving them confidence in our service
  • Identify opportunities to improve how we work, including where AI can help, and help put those improvements into practice
  • Act as a payroll expert in support of sales, helping prospective customers understand how our bureau operates
  • Collaborate across Sona, from Implementation and Product to Customer Success and Support
  • Develop a strong working knowledge of our HR and WFM platform and how it connects to payroll
  • Monitor KPIs, SLAs and compliance to ensure we deliver the highest standard of service
  • Stay current on the legislation, tools and trends that shape how we run payroll

Qualifications

  • Hands-on bureau payroll experience, processing for multiple clients rather than running a single in-house payroll
  • Strong working knowledge of UK payroll legislation: PAYE, RTI, pension auto-enrolment, and statutory payments
  • Comfortable managing multiple concurrent payrolls at volume and across different pay cycles
  • Assured and expert with clients, operating as a trusted advisor on payroll matters
  • Genuinely curious and self-sufficient: you research, question inefficiencies, and bring ideas rather than needing a playbook handed to you
  • Genuinely motivated by a startup environment where you help build the processes, not just follow them
  • Bonus: CIPP qualified (or working towards it), high-volume or multi-sector bureau experience, and any experience building or improving payroll tools and processes, including with AI. A little Ireland payroll exposure is a nice-to-have, not a requirement.

Skills

Required:UK payroll legislation (PAYE, RTI, pension auto-enrolment, statutory payments)Bureau payroll processing

Benefits

  • Salary: £45,000 - £55,000
  • Hybrid working - 2+ days/week in our London office (Soho)
  • Share options
  • 35 days annual leave (25 days standard plus 10 flexible public holiday days)
  • Extra day of leave for every year of service
  • Pension contributions matched up to 5%
  • Comprehensive health insurance
  • Enhanced parental leave & pay
  • Salary sacrifice childcare scheme (Workplace Nursery)
  • Annual all expenses paid team retreats
  • The latest Macbook and equipment budget for your home office
  • Professional development budget
  • Unlimited free books
Last updated Oct 1, 2026. Interested? Apply on the company site.

About Sona

Accelerate growth and empower your teams with next-gen workforce management

Accelerate growth and empower your teams with next-gen workforce management.

Workforce ManagementSchedulingHRPayrollEngagementAI
Company profileWebsite

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