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Labour AI Specialist

Sona· Customer
Apply on company site
London£85k - £100kFull-timePosted 3w ago

About the role

Sona is hiring a Labour AI Specialist to build site-specific labour forecasting, rules and scheduling tools, deriving labour models from real trading data and working directly with hospitality/retail customers to implement and validate staffing solutions that drive ROI.

Responsibilities

  • Derive labour rules from real trading data using Sona's tooling and your own operational knowledge
  • Spend time on site with customer teams, learning practical realities like stock deliveries and close-down procedures
  • Build trust with site managers so workload models actually get followed
  • Present impact and ROI to customer executives and general managers, winning buy-in for operational change
  • Act as the labour optimisation subject matter expert in sales conversations
  • Work across the full portfolio of live customer projects, picking up work as priorities shift between accounts

Qualifications

  • An operational background in hospitality, retail, or a similar hourly-workforce, fluctuating-demand business. You understand how the business runs day to day, not just how to analyse it from the outside
  • Confident presenting to and winning buy-in from customer executives, general managers and boards, and comfortable holding your own with competing agendas in the room
  • Comfortable with technology and confident picking up new tools quickly, including using AI tools in your own workflow
  • Able to look into the data yourself and make decisions from what you find
  • Comfortable operating without a fixed playbook
  • Excited about using AI in your day-to-day work to 10x your output
  • Bonus: a retail or workforce-management background where the underlying concepts transfer to hospitality
  • Bonus: a commercial finance background with genuine credibility in front of operators

Skills

Required:Operational hospitality/retail experienceStakeholder influence and presentationData analysis and decision-makingAdaptability with AI tools

Benefits

  • Salary: £85,000 - £100,000
  • Share options
  • 35 days annual leave (25 days standard plus 10 flexible public holiday days)
  • Extra day of leave for every year of service
  • Pension contributions matched up to 5%
  • Comprehensive health insurance
  • Enhanced parental leave & pay
  • Salary sacrifice childcare scheme (Workplace Nursery)
  • Annual all expenses paid team retreats
  • The latest Macbook and equipment budget for your home office
  • Professional development budget
  • Unlimited free books
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Sona

Accelerate growth and empower your teams with next-gen workforce management

Accelerate growth and empower your teams with next-gen workforce management.

Workforce ManagementSchedulingHRPayrollEngagementAI
Company profileWebsite

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