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Customer Support Specialist, EMEA

Rogo· GTM
Apply on company site
LondonFull-timePosted 3mo ago

About the role

First Customer Support Specialist for EMEA at Rogo, delivering exceptional client support via chat and email, informing product improvements through direct feedback, and helping scale the Support function as the company grows.

Responsibilities

  • Handle customer queries in day-to-day support queues (chat and email), ensuring timely resolution of issues and adherence to SLAs.
  • Assist clients and teammates to diagnose root causes and provide clear workarounds where needed.
  • Contribute to operational efficiency and scalability by identifying process optimizations and automation.
  • Work collaboratively with our Customer Support Managers to streamline and scale support alongside Rogo clientele.
  • Work collaboratively across Product, Engineering, Sales and Post-Sales to ensure stakeholders are informed and have visibility into Support context.

Qualifications

  • 1+ years of experience in customer support or user operations within a B2B SaaS or technology environment.
  • Highly ambitious, with a desire to be an early hire at a fast-growing company, with the opportunity to build out and influence a future team.
  • Exceptional organizational and prioritization skills within an ambiguous environment and high-volume queues.
  • Excellent verbal and written communication skills with a keen eye for detail.
  • Excitement and interest to stay up-to-date and interested within the financial and AI markets.
  • Analytical mindset with experience using data to inform operational decisions.
  • A passion for delivering a best-in-class customer experience and a relentless drive for operational excellence.
Last updated Oct 8, 2026. Interested? Apply on the company site.

About Rogo

Secure AI for Finance Professionals

Rogo is the secure generative AI platform built for elite financial institutions. Save time, unlock insights and automate workflows in days.

AIFinanceData SecurityAutomation
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