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Data Center Technician

Microsoft· Data Center Technicians
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Hybrid (Hong Kong SAR, Hong Kong Island, Hong Kong)full-timePosted 3mo ago

About the role

Microsoft Data Center Technician (DCT) responsible for staging, setting up, hardware deployment, diagnostics, troubleshooting, and decommissioning of data center equipment following standard operating procedures within Microsoft's CO+I operations, with opportunities for mentoring, training, and career growth.

Responsibilities

  • Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption.
  • Performs post-execution quality checks and verifies grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
  • Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
  • Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
  • Assists and provides guidance to other technicians to complete challenging or complex tasks.
  • Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.
  • Contributes to a positive and effective team environment by sharing information, participating in regular team meetings, and staying apprised of others' work.
  • Demonstrates accountability for service quality, completeness, and user experience; takes ownership of data center facilities.

Qualifications

  • High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology.
Last updated Jul 16, 2026. Interested? Apply on the company site.

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