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Manager, Strategic Growth (Customer Success)

Clay· 700 - CX
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Hybrid (New York), Hybrid (San Francisco)$220k - $250kFull-timePosted 3mo ago

About the role

Manager of Strategic Growth leading a team of strategists to act as trusted advisors to Clay's largest and most complex enterprise customers, owning strategy behind revenue growth, retention, and executive relationships across top accounts.

Responsibilities

  • Hire, develop, and lead a team of Strategic Growth Strategists who bring curiosity and customer obsession to their work.
  • Build and scale a high-performing team, setting the bar for enterprise-tier excellence.
  • Foster a culture of accountability where experimentation and learning are encouraged.
  • Own 1–2 strategic accounts initially to gain firsthand customer insight and lead from the front.
  • Drive expansion pipeline across largest and most strategic customers, finding new growth pathways through multithreading, new use case discovery, and deeper value of existing use cases.
  • Guide the team in building multi-year account strategies, navigating complex org structures, and driving expansion within valuable accounts.
  • Support the commercial process from opportunity identification through redlines and negotiation, partnering with Sales.
  • Coach the team on the product, connecting GTM ideas to product capabilities and surfacing product pain points to the right teams.
  • Partner with Sales, Product, Engineering, and Marketing leadership to represent customer voice and influence roadmap and GTM strategy.
  • Own forecasting, KPI tracking, and executive reporting on expansion, retention, and account health across the portfolio.
  • Build and evolve playbooks and the operating model for engaging, retaining, and growing largest accounts.

Qualifications

  • 4+ years leading and scaling teams in Customer Success, Account Management, or a similar customer growth function, ideally with exposure to enterprise or strategic accounts.
  • 8+ years in customer-facing roles (CSM, Account Manager, etc.) at a B2B SaaS company, including experience managing large or executive-level accounts.
  • Track record of driving revenue growth, expansion, and retention within enterprise or strategic accounts.
  • Experience navigating and influencing at the executive/C-level with customers and internally.
  • Genuine enthusiasm for coaching and developing people.
  • Strong relationship-building and communication skills with gravitas to operate as a senior stakeholder in high-stakes situations.
  • Systems-thinking mindset to identify bottlenecks, build scalable processes, and push for continuous improvement.
  • Technical aptitude and curiosity to understand product capabilities and tie them to business outcomes.
  • Familiarity with the GTM space is a strong plus.

Skills

Required:Strategic leadershipPeople management
Last updated Sep 16, 2026. Interested? Apply on the company site.
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About Clay

Figma for 3D design

We build software to allow anyone, anywhere to create in 3D together. We believe that collaborating in 3D should feel magical and we're working to make it happen.

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