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Ai Solution Engineer - (Technology Support)

PointClickCare· PointClickCare – Tech & Support Services
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Hybrid (Mississauga / Salt Lake City)CA$115k - CA$130kFull-timePosted 3mo ago

About the role

Role focused on delivering AI-powered automation and intelligent workflows across PointClickCare's corporate platform, bridging IT/operations with AI innovation to drive measurable impact in a healthcare SaaS environment.

Responsibilities

  • Build and support AI agents and intelligent workflows using Microsoft Azure tools such as Azure OpenAI, AI Foundry, and Copilot Studio.
  • Design and implement AI-powered orchestration and automation for use cases such as configuration streamlining, onboarding automation, and data migration.
  • Collaborate with cross-functional teams (integration, implementation, product, support) to deliver high-quality, scalable AI-driven solutions.
  • Develop APIs, scripts, and tools to connect LLM-based agents — using open integration standards such as the Model Context Protocol (MCP) — with existing enterprise systems.
  • Support testing, evaluation, deployment, monitoring, and continuous improvement of AI workflows in production, including output-quality evaluation, guardrails, and responsible-AI safeguards.
  • Stay current with the AI platform roadmaps of major providers (Microsoft, Anthropic, OpenAI, Google) and emerging industry trends.
  • Contribute to the evolution of our internal AI delivery model and promote AI best practices across teams.

Qualifications

  • Bachelor’s degree in computer science, Engineering, Information Systems, or equivalent practical experience.
  • Experience building AI-powered workflows using Azure AI Foundry, Copilot Studio and/or Now Assist.
  • 3–5 years of experience in software or cloud engineering
  • Exposure to AI agent orchestration or multi-agent systems
  • Hands-on experience with Microsoft Azure services (Azure AI, Azure Functions, Logic Apps, Cognitive Services)
  • Familiarity with retrieval-augmented generation (RAG) or vector database integration.
  • Experience working with multiple LLMs (OpenAI GPT, Azure OpenAI, Gemini), prompt engineering, and AI-driven automation.
  • Proficient in Python, C#, or JavaScript/TypeScript
  • 3-5 years' experience working in SaaS or enterprise environments.
  • Familiar with CI/CD pipelines, Git, and cloud deployment practices.
  • Understanding of healthcare data formats (HL7, FHIR) is a strong plus.
  • Strong problem-solving skills and eagerness to learn in a fast-moving environment.

Skills

Required:AI workflow developmentAzure AI technologiesProgramming languagesLLM tooling & prompt engineeringAPI developmentCI/CD & cloud deployment

Benefits

  • Benefits starting from Day 1
  • Retirement Plan Matching
  • Flexible Paid Time Off
  • Wellness Support Programs and Resources
  • Parental & Caregiver Leaves
  • Fertility & Adoption Support
  • Continuous Development Support Program
  • Employee Assistance Program
  • Allyship and Inclusion Communities
  • Employee Recognition … and more!
Last updated Oct 21, 2026. Interested? Apply on the company site.

About PointClickCare

Healthcare Software for Smarter Care Delivery | PointClickCare

Transform care coordination and outcomes with AI-powered healthcare software that improves collaboration, reimbursement, and transitions of care.

healthcare softwareEHRcare coordinationhealthcare solutionssenior livingskilled nursinghospitals & health systemscare outcomes
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