← All roles

Senior Manager, Merchant Risk Operations, APAC

Airwallex· Operations
Apply on company site
SG - SingaporeFull-timePosted 3mo ago

About the role

Senior leader responsible for APAC merchant risk operations, owning end-to-end operational performance, designing monitoring and escalation workflows, partnering with legal/compliance, and driving automation and risk tooling to align with enterprise risk appetite.

Responsibilities

  • Lead APAC Merchant Risk Operations team for Payments
  • Own end‑to‑end operational performance for APAC merchant risk operations, including SLAs, quality, loss metrics, and customer impact
  • Oversee design and execution of merchant monitoring, investigation and escalation workflows across APAC region
  • Partner with global legal, risk and compliance team to implement new policies and control changes efficiently into operations
  • Work with Product and Engineering to evolve risk tooling (rules engines, case management, AI/LLM‑based workflows, analytics surfaces) for higher accuracy and efficiency
  • Champion automation and AI to reduce manual work, speed up decisions, and improve reviewer effectiveness while maintaining strong control standards
  • Drive the key performance metrics (fraud ratio, chargeback ratio, etc) in MRM team to meet the company OKR
  • Proactive stakeholder management including risk, compliance, commercial, product etc.
  • Always challenge the status quo and continuously strive for operational excellence

Qualifications

  • 8+ years of experience in payments / fintech / acquiring with at least 3+ years people management experiences
  • Deep expertise in one or more of Merchant Risk: credit and fraud risk ( reserves and exposure management); brand risk (AUP and compliance management)
  • Proven track record managing senior ICs in multi‑location teams
  • Demonstrated ability to operate fast in ambiguity, set clear priorities, and drive outcomes in a fast‑moving, high‑growth environment
  • A strong desire to learn about new payment trends and technologies
  • Bachelor’s degree or equivalent practical experience

Skills

Required:Merchant risk operations leadershipPayments / fintech / acquiring domain knowledgeStakeholder management
Nice to have:Analytical and data skillsAutomation / AI in operationsMandarin language proficiency
Last updated Oct 7, 2026. Interested? Apply on the company site.
Airwallex logo

About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

PaymentsBankingFinancialGlobal
Company profileWebsite

More open roles at Airwallex