← All roles

Senior Support Engineer | Remote | North America

n8n· Sales
Apply on company site
Remote$134.6k - $148.1kFull-timePosted 3mo ago

About the role

Senior Support Engineer to solve complex customer challenges, provide world-class technical support at scale, and collaborate with Engineering and Product to improve product, processes, and team.

Responsibilities

  • Take ownership of complex technical issues across tickets, chat, and community channels, driving them from first investigation through to resolution.
  • Diagnose issues across workflow execution, APIs, integrations, networking, self-hosted environments, and performance using logs, reproduction environments, and systematic debugging.
  • Support enterprise customers through high-impact or business-critical issues with clear communication, strong judgement, and a focus on restoring value quickly.
  • Collaborate closely with Engineering and Product to investigate bugs, identify root causes, and provide high-quality technical context for escalations.
  • Distinguish between configuration issues, product defects, integration behaviour, and infrastructure problems so issues reach the right owners quickly.
  • Identify recurring patterns in customer issues and turn them into actionable product, reliability, and usability improvements.
  • Create and improve documentation, troubleshooting guides, FAQs, internal runbooks, and knowledge-base content that enable customers and teammates to solve problems faster.
  • Help evolve support processes, tooling, and automation as the customer base and technical complexity continue to scale.
  • Contribute to our paid on-call rotation, helping provide reliable support for urgent customer issues outside standard business hours.
  • Share technical knowledge, debugging approaches, and best practices with other Support Engineers and help teammates tackle increasingly complex cases.
  • Represent the voice of the customer with Product and Engineering, bringing evidence and context from real-world implementations into product discussions.
  • Contribute to the n8n community by answering technical questions, sharing best practices, and helping builders get more value from the platform.

Qualifications

  • 5+ years of experience in technical support, support engineering, or another customer-facing engineering role with ownership of complex problems end to end
  • Experience supporting technically sophisticated enterprise customers with emphasis on reliability, urgency, clear communication, and stakeholder management
  • Strong understanding of APIs, webhooks, authentication, data flows, and integrations with systematic troubleshooting
  • Strong knowledge of networking concepts (DNS, HTTP/HTTPS, TCP/IP, proxies, certificates) and common connectivity issues
  • Hands-on experience troubleshooting applications running in Kubernetes
  • Technical fluency with JavaScript, Node.js, Docker, logs, and developer tools to investigate and reproduce problems
  • Structured problem solving: hypothesis-driven debugging, evidence gathering, root cause analysis, clear explanations
  • Customer communication skills: translating complex tech concepts for varied audiences
  • Ownership mindset: addressing root causes and improving product/documentation/processes
  • Based in North America (Texas, Virginia, Florida, New York, Massachusetts, or New Jersey) and able to work Eastern Time business hours
  • Willingness to participate in paid on-call rotation

Skills

Required:Senior technical support experienceEnterprise customer experienceAPIs & integrationsNetworking fundamentalsKubernetesJavaScript / Node.js / DockerStructured problem solvingCustomer communicationOwnership mindsetTime zone availability

Benefits

  • Competitive compensation
  • Ownership with equity
  • Health & wellness plans (US and Europe details vary)
  • 401(k) retirement plan (US) with 4% employer match
  • Disability and life insurance
  • Career growth stipend (€1K per year)
  • Remote-first with team off-sites and occasional in-person roles
  • Giving back: $100 per month to support open source projects
  • Transparency about company direction and work assignments
Last updated Oct 15, 2026. Interested? Apply on the company site.

About n8n

AI Workflow Automation Platform & Tools - n8n

n8n is a workflow automation platform that uniquely combines AI capabilities with business process automation, giving technical teams the flexibility of code with the speed of no-code.

AIBusiness Process AutomationNo-codeWorkflow Automationai-agents-and-applicationswing-list-2026wing-list-2026-late-stage
Company profileWebsite

More open roles at n8n