Director, Strategic Accounts
Siena AI· Account Management
RemoteFull-timePosted 3mo ago
About the role
Senior operator responsible for a portfolio of Siena’s highest-value strategic accounts, owning executive-level relationships, driving retention and cross-functional expansion across the customer’s business, and developing the playbook for strategic accounts.
Responsibilities
- Own a portfolio of strategic accounts (those paying us $100K+ ARR), driving retention, expansion, and executive relationships
- Build stakeholder maps: who matters, where decisions get made, where Siena can expand next
- Lead multi-team expansion, beyond the CX buying center into Marketing, Returns, E-commerce, Operations
- Run executive-level strategic conversations that move contracts and direction — this is about commercial outcomes, not calendar touch-points
- Partner with AEs on multi-team commercial expansion; partner with PMs to translate account needs into roadmap influence
- Win back at-risk accounts and defeat competitive threats through value-led conversations
- Build the playbook for how Siena operates in strategic accounts from first-principles, not from importing what you did elsewhere
Qualifications
- Commercial track record: quota carried or measurable revenue owned — upsells, cross-sells, expansions, renewals, hard numbers
- C-level presence: you've run conversations with C-suite/VP stakeholders that moved contracts, not just maintained the relationship
- Enterprise account complexity: multi-stakeholder orgs, relationships that compound over years
Skills
Required:Account management at scaleExecutive relationship management
Benefits
- Great salary plus equity or stock grants
- Learning budget
- AI-fluency by default (premium AI tools and knowledge-sharing culture)
Last updated Sep 24, 2026. Interested? Apply on the company site.
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