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Customer Success Account Management

Microsoft· Customer Success Account Mgmt
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Romania, BucharestRON 83k - RON 107.8kFull-timePosted 2mo ago

About the role

Early-career, AI-first Customer Success Account Manager (CSAM) role designed for talent at the beginning of their professional journey. Works within a pod to deliver standardized CS outcomes across executive partnership, solution health, cloud adoption, and AI acceleration, under supervision, with structured career development.

Responsibilities

  • Execute standardized executive partnership, solution health, cloud adoption, and AI acceleration tasks under direct guidance from senior CSAMs or CSU leaders.
  • Support agent and Copilot adoption motions across assigned pod accounts.
  • Complete assigned activities accurately and on time; escalate exceptions rather than independently diagnose them.
  • Maintain deep, current account context across the pod’s defined portfolio.
  • Synthesize account signals into “what’s changed / what matters now”.
  • Detect risks, upcoming deliveries, upcoming milestones, and open threads.
  • Detect portfolio patterns such as recurring blockers across multiple accounts.
  • Track delivery and milestone progress with partners and CSAs on behalf of senior CSAMs.
  • Map dependencies across workloads and milestones.
  • Proactively flag drift before the customer raises it.
  • Coordinate remediation follow-ups across internal teams.
  • Monitor reactive support signals – case volume, aging, repeat drivers – across the pod portfolio.
  • Aggregate reactive trends into portfolio-level views and surface early warnings of escalation risk.
  • Track follow-through on Support, IM, and Service Manager commitments; chase stalled internal owners.
  • Distill reactive noise into CSAM-ready insights, not raw data.
  • Operate within a pod model covering a shared portfolio of accounts.
  • Work under direct oversight of the Manager and senior CSAMs assigned to the pod.
  • Limit interactions to task execution and information capture; executive partnership and account governance is led by the senior CSAM.
  • Example activities described include strengthening customer health, accelerating cloud adoption, advancing AI transformation, and earning customer trust through executive partnership and planning.

Qualifications

  • Bachelor’s degree (any discipline) or equivalent early-career experience.
  • Legally authorised to work in Romania.
  • 0–2 years of professional experience in program management, customer-facing operations, technology delivery, or analytics.
  • Strong written and verbal English communication plus Romanian (or hub language).

Skills

Required:Communication (English & Romanian)
Nice to have:Program management awareness

Benefits

  • This position description references additional benefits and pay information via Microsoft Romania/Poland corporate pay pages; direct benefits are not itemized in the description.
Last updated Oct 2, 2026. Interested? Apply on the company site.

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