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Senior Customer Success Account Manager

Microsoft· Customer Success Account Mgmt
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Hybrid (United States)$106.4k - $203.6kFull-timePosted 2mo ago

About the role

Delivery leader within the account team responsible for execution against Customer Success Contracts, orchestration of cross-functional programs, and enabling transformational customer outcomes. Flexible in location across the United States with up to 50% remote work and travel depending on role.

Responsibilities

  • Builds and coaches others on customer, partner, and internal engagement strategy; develops and maintains foundational relationships with key customer stakeholders to enable quality solution delivery and health; expands relationships beyond current contract consumers to align Microsoft strategy with customer priorities.
  • Identifies, navigates, communicates, and influences key customer stakeholders (including partners); leads conversations to achieve customer business objectives by leveraging Microsoft investments; maps internal roles to customer priorities; maintains internal stakeholder relationships; leads business value conversations at executive levels.
  • Initiates gathering of business and IT objectives; partners with Account Team to create a customer success plan and support the shared account plan for business transformation programs.
  • Understands and aligns Microsoft solutions (Azure, Modern Work, Dynamics) to customer needs; leverages industry and technical expertise to enable customer success; identifies complex customer scenarios and coordinates with technical specialists for cross-cloud solutions.
  • Engages with customers to align objectives with the Microsoft portfolio; promotes customer success strategy; links CSPs with account plan priorities and develops bookable programs of work; drives change for improved operational health.
  • Leads strategic program planning and reviews; manages stakeholder expectations; leverages delivery management methodologies to improve operational health; identifies blockers and orchestrates delivery resources to realize value; conducts delivery program reviews and escalation management.
  • Proactively monitors blockers to consumption; mobilizes resources to address issues; partners with customers to identify opportunities for growth, optimize usage, and drive adoption; aligns Microsoft products to customer outcomes.

Qualifications

  • Master's Degree in Business, Sociology, Psychology, Computer Science, or related field with 3+ years of relevant experience OR Bachelor's Degree in same fields with 4+ years of relevant experience OR equivalent experience.

Skills

Required:Customer relationship managementExecutive stakeholder influence

Benefits

  • Not specified in the description
Last updated Jul 30, 2026. Interested? Apply on the company site.

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