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Director, GTM Finance

Customer.io· Business Operations
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Hybrid (Americas Remote)$200k - $255k + equityFull-timePosted 2mo ago

About the role

Director, GTM Finance to own the go-to-market P&L end-to-end as Customer.io scales from $100M+ ARR to $1B+ ARR, with a focus on strategic finance, GTM partnerships, and AI-enabled finance workflows.

Responsibilities

  • Own the GTM P&L end-to-end — revenue, gross margin, and opex across Sales, Marketing, and Customer Success.
  • Drive unit economics and the growth funnel model — CAC, LTV/CAC, payback, magic number, and cohort/retention analysis across self-serve and sales-assisted motions.
  • Own the ARR roll-forward, bookings, and revenue forecasting — auditable, reconcilable, and independently stress-tested against top-down assumptions.
  • Partner with Sales and RevOps on capacity planning, deal economics, and pricing — protecting margin and ARR quality without slowing deal velocity.
  • Build and own the monthly/quarterly GTM reporting package for the exec team and Board, with variance analysis that explains root cause.
  • Champion AI-enabled finance workflows and build the GTM finance team as Customer.io scales past $250M+ ARR.

Qualifications

  • 10+ years in FP&A, strategic finance, or related roles at complex, scaled orgs; a first-principles modeler who builds from a blank page.
  • Deep GTM business-partnering experience with Sales, Marketing, or Customer Success — regardless of whether "GTM Finance" was ever the title.
  • Comfortable with subscription/SaaS metrics (ARR, NRR, CAC, LTV) or able to get there fast.
  • Concrete, demonstrated track record driving AI adoption in finance workflows — not just familiarity with the tools.
  • Proven people leader — has managed and developed finance professionals.
  • Strong Excel skills (with experience using Snowflake a plus) and experience with planning/GTM systems (NetSuite, Salesforce, Gong, Drivetrain).
  • Bachelor's degree in Finance, Accounting, Economics, or related field; MBA a plus.

Skills

Required:FP&A leadershipGTM/Revenue modelingAI in finance workflowsStakeholder partnering

Benefits

  • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
  • 16 weeks paid parental leave
  • unlimited PTO
  • stipends for remote work and wellness
  • professional development budget
Last updated Oct 18, 2026. Interested? Apply on the company site.

About Customer.io

Customer.io Platform: Automation, Data, Content Creation

The customer engagement platform for personalized customer journeys across all channels, fueled by first-party data.

AutomationContent CreationCustomer JourneysCustomer engagementDataFirst-party dataPlatformbrex-fastest-growing-2025
Company profileWebsite

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