Customer Experience Manager
Hybrid (New York City, NY), Hybrid (Various US locations)$80k - $100kFull-timePosted 2mo ago
About the role
Customer Experience is a core function at Santé. The role involves onboarding stores, training owners on the platform, solving operational problems, and collaborating with Engineering to improve the product. The position includes travel to various locations to launch new customers, migrate data, and build scalable processes.
Responsibilities
- Own customer onboarding from kickoff through launch, helping retailers successfully transition from their legacy POS to Santé
- Travel to stores around NYC, NJ, Colorado, Florida, and beyond when needed to launch new customers, train owners and employees, understand their operations firsthand, and build lasting relationships
- Migrate customer data from legacy systems with Claude Code/Codex
- Challenge feature requests/assumptions, ask “why”, and solve the actual problem customers are experiencing
- Partner with Engineering to turn your insights into shipped code with high impact
- Build playbooks, internal tools, and AI-powered workflows that help Customer Experience scale 10x without sacrificing quality
Qualifications
- Experience: Any (new grads ok)
Skills
Required:OnboardingTravel readinessData migrationProduct discovery / problem solvingCross-functional collaborationProcess automation / tooling
Benefits
- Company-sponsored benefits
- 401(k)
- Nightly team dinners
Last updated Oct 21, 2026. Interested? Apply on the company site.
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