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Customer Success Manager, Enterprise

Airwallex· Enterprise Business
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HK - Hong Kong SARFull-timePosted 2mo ago

About the role

Customer Success Manager to enable and support enterprise clients through go-live and ongoing onboarding, acting as liaison between clients and internal teams (sales, operations) to ensure smooth, successful Airwallex experience.

Responsibilities

  • Client Enablement & Go-Live: Partner with Account Executives (AEs) to prepare clients for implementation and go-live, coordinating onboarding activities and driving product adoption.
  • Coordinate with clients and internal teams to complete KYC, KYB and RFI requirements, resolving blockers and ensuring timely completion.
  • Sales Operations: Support AEs with client onboarding, opportunity handovers, implementation readiness, internal coordination, and sales platform updates.
  • Troubleshooting & Escalations: Serve as a key contact for client queries and onboarding issues, coordinating with internal teams to drive timely resolutions.
  • Stakeholder Management: Act as the liaison between clients, AEs and cross-functional teams, ensuring clear communication, alignment and smooth onboarding.
  • Operational Support: Oversee onboarding workflows, ensuring all documentation, controls and implementation activities are completed accurately and efficiently.
  • Relationship Management: Build trusted client relationships from onboarding through go-live, ensuring a seamless transition while capturing client feedback to improve processes and customer experience.

Qualifications

  • Bachelor’s degree or above
  • At least 2-4 years experience in customer service or sales support environment
  • Proven experience in managing client communication and escalations
  • Strong verbal and written communication in English, Cantonese & Mandarin
  • Strong problem-solving and communication skills
  • Ability to work collaboratively in a fast-paced environment
  • Attention to detail and the ability to multitask, prioritize, and meet deadlines

Skills

Required:Client communicationGo-Live coordinationKYC/KYB/RFI coordinationSales operations support
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

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