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Account Manager (Retail & E-commerce), SME & Growth

Airwallex· SME & Growth Business
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SG - SingaporeFull-timePosted 2mo ago

About the role

Account Manager focusing on retail, e-commerce, marketplace and consumer business customers in Singapore, responsible for growing wallet share, upsell/cross-sell opportunities, and cross-functional collaboration to deliver Airwallex solutions.

Responsibilities

  • Own and grow a portfolio of retail, e-commerce, marketplace and consumer business customers in Singapore.
  • Build trusted, multi-threaded relationships with stakeholders across commercial, finance, operations, e-commerce, product and leadership teams.
  • Develop a deep understanding of each customer’s business model, payment flows, growth plans, key performance indicators and operational challenges.
  • Use customer activity, transaction data, product adoption and business developments to identify whitespace and growth opportunities.
  • Identify and qualify upsell and cross-sell opportunities across the Airwallex product suite, including cross-border payments, collections, FX, payouts, Global Accounts, cards, spend management and other financial infrastructure.
  • Lead consultative discovery conversations to understand customer needs, current processes, desired outcomes, decision criteria and implementation requirements.
  • Translate customer challenges into relevant commercial solutions that increase wallet share, revenue and product usage within existing accounts.
  • Lead commercial discussions, manage objections, negotiate effectively and progress opportunities from qualification through agreement, activation and adoption.
  • Partner with customers as they expand into new markets, helping them understand how Airwallex can support international collections, payments, FX, payouts and supplier or operational payments.
  • Educate customers on relevant Airwallex products and features, and proactively drive activation, usage and ongoing adoption.
  • Work closely with Sales, Product, Operations, Marketing, Strategy, Risk and Compliance teams to resolve customer issues and deliver solutions through to completion.
  • Monitor transaction volumes, product usage and agreed success metrics after launch. Investigate gaps between forecast and actual adoption, and take action to improve realised customer value.
  • Identify churn risks early and coordinate the appropriate commercial, product or operational response.
  • Maintain accurate account plans, pipeline, forecasts, activation milestones and customer notes in Salesforce or other CRM tools.
  • Use data, analytics, automation and AI-enabled tools to improve customer preparation, follow-ups, account reviews and portfolio prioritisation.

Qualifications

  • 4+ years of experience in account management, relationship management, customer success, sales or a similar commercial role.
  • A demonstrated track record of driving revenue growth, expansion or wallet share within existing accounts.
  • Strong commercial drive and motivation to identify and pursue growth opportunities.
  • Confidence engaging directly with customers and business stakeholders to understand their needs and recommend relevant solutions.
  • Ability to build meaningful relationships with customers across different functions and levels of seniority.
  • Consultative selling and discovery skills, with the ability to understand a customer’s business model and connect their challenges to commercial opportunities.
  • Strong verbal and written communication skills in English.
  • Strong problem-solving skills, with the ability to identify customer issues, coordinate internal stakeholders and drive solutions through to resolution.
  • Ability to collaborate effectively with Sales, Product, Operations, Marketing and Strategy teams.
  • Comfort learning new technology and using CRM, analytics and other tools to drive customer engagement and growth.
  • A proactive, resilient and ownership-oriented approach to managing customer relationships and commercial outcomes.

Skills

Required:Account managementConsultative sellingCross-functional collaborationEnglish communication
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

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