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Account Manager, Enterprise

Dandy· Commercial
Apply on company site
Remote$120kFull-timePosted 2mo ago

About the role

Enterprise Account Manager to oversee and grow relationships with large, multi-location dental groups, DSOs, and enterprise accounts; responsible for retention, expansion, and delivering ROI through consultative engagement and data-driven insights.

Responsibilities

  • Own a portfolio of Dandy’s largest, most complex customers (multi-location groups and enterprise accounts). Develop and execute strategic account plans to drive retention, expansion, and customer satisfaction.
  • Leverage data and performance metrics to identify trends, opportunities, and risks across your book of business.
  • Serve as a trusted advisor to executive, clinical, and operational stakeholders, ensuring alignment between Dandy’s offerings and customer goals.
  • Identify and execute on upsell, cross-sell, and expansion opportunities across locations and departments. Partner with enterprise procurement, operations, and finance teams to negotiate renewals and new commercial terms.
  • Lead conversations around scaling scanner deployments, doctor activations, and adoption of new Dandy products and services.
  • Build and maintain executive-level relationships with key stakeholders at top accounts.
  • Deliver strategic business reviews, performance insights, and partnership roadmaps to demonstrate ROI and strengthen collaboration.
  • Anticipate customer needs and lead proactive initiatives to prevent churn and accelerate growth.
  • Develop a deep understanding of dental group operations, digital workflows, and the evolving competitive landscape.
  • Speak fluently in the language of clinicians and business operators to offer credible, tailored recommendations. Collaborate with product and clinical teams to provide feedback that drives innovation and customer success.
  • Partner with Sales, Customer Support, Training, and Product to ensure seamless onboarding, implementation, and scaling.
  • Contribute insights from enterprise accounts to influence product roadmap and operational improvements.
  • Continuously experiment with engagement strategies, value frameworks, and communication approaches to enhance performance.

Qualifications

  • 5+ years of experience in Enterprise Account Management, Customer Success, or Strategic Sales, ideally within the dental or healthcare technology industry.
  • Proven success managing and growing large, complex, multi-location customer accounts.
  • Strong commercial acumen with a track record of driving upsells, cross-sells, and renewals in enterprise environments.
  • Exceptional communication and negotiation skills, with experience engaging executive stakeholders.
  • Analytical and data-driven, with the ability to translate metrics into actionable insights.
  • Comfortable navigating ambiguity, managing competing priorities, and influencing cross-functional teams.
  • Highly motivated, performance-oriented, and passionate about improving the customer experience.
  • Willingness to travel about 40% for key customer meetings, industry events, and company offsites.

Benefits

  • best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate; healthcare, dental, mental health support, parental planning resources, retirement savings options, generous paid time off.
Last updated Sep 23, 2026. Interested? Apply on the company site.

About Dandy

Your Fully-Modernized Dental Lab for Digital Dentistry - Dandy

Your full-service dental laboratory solution · Free scanner · Real-time communication · Easy case management · Fast turnaround times

digital dentistrydental labdigital workflowsintraoral scannerclinical support
Company profileWebsite

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