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Director of Agent Product Management, Health Systems

Assort Health· 410-Deployment & Ops
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Hybrid (San Francisco)$300k - $330kFull-timePosted 2mo ago

About the role

Leader for strategic health-system implementations and the builder of the health-system implementation function, driving end-to-end SaaS/enterprise software deployments within large provider organizations and IDNs, while shaping playbooks, analytics, and executive relationships.

Responsibilities

  • Personally lead Assort's most strategic and complex health-system implementations end-to-end — multi-service-line, multi-site rollouts across large provider organizations and IDNs — including navigating the customer's IT, security, and procurement processes
  • Build and lead the health-system implementation team — hire, develop, and coach APMs, and own the hiring bar, team structure, and career development as the function scales
  • Set the standard and build the playbook for how Assort implements at health systems — scoping methodology, best practices, and tooling — in an early, fast-evolving motion
  • Own team-wide launch performance for the health-system portfolio (time-to-launch, agent performance); proactively identify and remove systemic execution risks before they escalate
  • Serve as the executive relationship owner for flagship health-system accounts, engaging CIO, CMIO, VP Patient Access, and Revenue Cycle leaders directly
  • Partner as a key stakeholder in cross-functional leadership forums (Product, Eng, Ops, Sales), translating implementation insight into roadmap priorities and go-to-market positioning
  • Own the analytics and reporting strategy for the portfolio; tie decisions to access KPIs (abandonment, hold time, conversion, staffing capacity) and present portfolio-level intelligence to senior leadership

Qualifications

  • 8–12 years in Consulting, Implementation, or Delivery, including direct experience leading implementations at large health systems or IDNs
  • Direct experience implementing SaaS / enterprise software at large health systems or IDNs — having personally owned deployments end-to-end through IT, security, and procurement (required)
  • Has implemented software within an Epic environment at scale — deep, hands-on Epic integration experience across large deployments (required)
  • Multi-workstream program management — runs multiple parallel workstreams and cross-team dependencies across a large enterprise implementation without losing the thread
  • People-management experience — has built, managed, and developed implementation, delivery, or CS teams
  • Player-coach orientation — eager to personally own the hardest implementations while leading and developing a team
  • Executive presence — credibly engages VP/C-suite health-system stakeholders and leads outcome-based conversations
  • Strong analytical strategy skills: defines what metrics matter, synthesizes portfolio-level insight, and presents to senior leadership
  • Demonstrated ability to build processes, systems, and playbooks from scratch, not just execute defined ones
  • Experience navigating enterprise IT governance — security reviews, integration testing, and change control
  • Familiarity with structured change management frameworks (e.g., Prosci / ADKAR) for driving adoption across large provider organizations
  • Experience navigating AI governance — model risk, clinical safety, and responsible-AI review within healthcare organizations
  • Ruthless prioritization across a team portfolio and a personal implementation load; comfortable with long enterprise timelines while sustaining urgency
  • High adaptability and ability to perform under pressure in a fast-paced, rapidly changing environment
  • Passion for helping healthcare organizations and colleagues

Skills

Required:Health systems implementationEpic integration

Benefits

  • Competitive Compensation – Including salary and employee stock options
  • Lifelong Learning – Annual budget for professional development
  • Office Setup Stipend – In-office workspace
  • Top-Tier Health Coverage – Medical, dental, and vision insurance
  • Flexible PTO
  • Meals & Snacks – Lunch, dinner, and snacks
  • Fitness Stipend
  • Commuter Benefits
  • 401(k)
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Assort Health

AI Voice Agent for Healthcare | 190M+ Patient Interactions | Assort Health

Assort Health’s AI voice agent for healthcare runs on a platform trained on 190M+ interactions to handle the entire patient journey, from referrals and scheduling to intake and follow-up.

24/7AIFollow-upHealthcareReferralsSchedulingTriageVoice Agent
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