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Principal Data Scientist Lead

Microsoft· Technical Support Engineering
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Redmond, WA, Charlotte, NC, Las Colinas, TX, Fargo, ND$130.9k - $277.2kFull-timePosted 2mo ago

About the role

Principal Technical Support Engineer within Customer Service & Support (CSS) at Microsoft, responsible for leading high-stakes analyses, designing scalable modeling and experimentation frameworks, and advising executives on measurement strategy and results interpretation. Focuses on experimentation, causal inference, and machine learning to support Microsoft’s AI transformation and customer success initiatives.

Responsibilities

  • Vision & Standards: You set the long-term vision and standards for experimentation, causal inference, and machine learning across the organization.
  • High-Stakes Analysis: You drive the most complex, high-stakes analyses where correct causal identification is critical to strategic decisions.
  • Frameworks: You architect scalable modeling and experimentation frameworks adopted across teams.
  • Executive Advisory: You advise executives and cross-functional leaders on measurement strategy and interpretation of results.
  • Mentorship: You mentor senior data scientists and shape hiring and technical growth for the discipline.
  • Excellence: You champion methodological excellence, reproducibility, and compelling data storytelling.

Qualifications

  • Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 10+ years technical support, technical consulting experience, or information technology experience - OR equivalent experience.

Skills

Required:Causal inferenceStatistical methodsMachine learningPythonSQL
Nice to have:LLMs / AI agents evaluation

Benefits

  • Benefits and other compensation may apply; see pay information link in job description.
Last updated Aug 6, 2026. Interested? Apply on the company site.

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