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Customer Success Manager - French Speaker

Samsara· Customer Success
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Hybrid (Canada)CA$78.4k - CA$101.5kFull-timePosted 2mo ago

About the role

Customer Success Manager for French-speaking clients at Samsara, focusing on ensuring customers increase safety, efficiency, and sustainability of operations through the Samsara IoT platform. Remote role based in Canada with cross-functional collaboration across Sales, Support, Sales Engineering, and Product.

Responsibilities

  • Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
  • Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value.
  • Orchestrate executive business reviews with customers’ decision-makers and Samsara executive leadership to align past successes with upcoming goals.
  • Conduct workshops with customers to understand their current operations and recommend workflow changes to maximize value from Samsara products.
  • Support French-speaking customers implementations.
  • Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types.
  • Serve as a mentor to the wider Customer Success and Support teams.
  • Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.

Qualifications

  • 2 - 4+ years of experience in a senior Customer Success, account management, or strategic consulting role (SaaS experience preferred).
  • Strong priority management and high emotional intelligence.
  • English and French fluency.
  • Customer travel expected (0-15%).
  • Experience supporting or working with technical products.
  • Solutions-oriented with strong problem-solving skills.
  • Proven track record of building trust and communicating effectively with executives, Product and Engineering leadership, and day-to-day users.
  • Passion for going above and beyond, initiative, and thriving in a fast-paced environment.
  • Diplomacy, tact, and poise under pressure when addressing customer issues.
  • Bachelor’s degree from a 4-year institution.

Skills

Required:Bilingual communication (English & French)Relationship managementStrategic account managementProblem solvingCross-functional collaboration
Last updated Oct 10, 2026. Interested? Apply on the company site.

About Samsara

Samsara | The Connected Operations Platform

Samsara's connected operations platform helps 20,000+ operations improve safety, cut costs, and run smarter — built with operators.

Fleet TelematicsCameras and VideoDriver ExperienceSafety Reporting & InsightsEquipment ManagementIntegrated platformAI-powered analyticsFleet Intelligence
Company profileWebsite

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