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AI Engineer, Customer Success

Samsara· Customer Success
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Remote$105.9k - $160.2kfull-timePosted 2mo ago

About the role

Applied AI specialist role building, deploying, and maintaining production AI agents within Samsara's Commercial Customer Success team to power agentic solutions and improve customer outcomes at scale.

Responsibilities

  • Build: Design agent architectures, write prompts, integrate with external systems (Salesforce, Samsara platform, Customer Success tools), and write clean Python code that the team can maintain.
  • Test: Define success criteria and evaluation frameworks before coding; build automated test suites covering real-world scenarios, edge cases, and known failure modes.
  • Deploy: Own deployment, versioning, and rollback plans for every agent; ensure production-readiness before reaching CSMs or customers.
  • Monitor: Track agent performance in production—accuracy, latency, failure rates, and customer outcomes; detect drift proactively.
  • Maintain & Iterate: Update agents as product, playbooks, and real-world data evolve.
  • Champion Samsara’s cultural principles across global scale.

Qualifications

  • Hands-on experience building and maintaining production LLM-based agents or automations
  • Python proficiency and a track record of connecting AI to external systems: CRMs, APIs, customer data, and operational tools
  • Ability to define success metrics and evaluation frameworks before building
  • Genuine curiosity about Customer Success workflows and customer problems
  • Intellectual honesty about AI capabilities with appropriate guardrails and fallback paths
  • 3+ years of software engineering or technical experience, with at least 1 year hands-on with LLMs or AI agents in production
  • Experience in a B2B SaaS environment

Skills

Required:LLM-based agent developmentPythonSystem integrationEvaluation framework designCustomer Success workflowsGuardrails for AI

Benefits

  • Total Rewards: base salary, performance-based bonus/variable pay, and equity (for eligible roles)
  • Flexible, employee-led remote model
  • Professional development stipend
  • Comprehensive health and parental leave plans
Last updated Oct 10, 2026. Interested? Apply on the company site.

About Samsara

Samsara | The Connected Operations Platform

Samsara's connected operations platform helps 20,000+ operations improve safety, cut costs, and run smarter — built with operators.

Fleet TelematicsCameras and VideoDriver ExperienceSafety Reporting & InsightsEquipment ManagementIntegrated platformAI-powered analyticsFleet Intelligence
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