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Sr. Manager, Enterprise Customer Success - Select

Samsara· Customer Success
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Hybrid (Remote - US)$125.9k - $169.3kfull-timePosted 2mo ago

About the role

Senior manager role leading the Select Customer Success team for Samsara’s enterprise customers, responsible for strategy, team leadership, value realization, and executive-level stakeholder management in a remote US-based position.

Responsibilities

  • Ensure ongoing success and value realization for Samsara’s enterprise customers.
  • Define and execute long-term strategies for the Select Customer Success team that support Samsara’s commitment to providing excellent service.
  • Find and grow the next generation of CSMs at Samsara.
  • Keep executives informed of progress and advocate for change when needed.
  • Lead from the front with a willingness to get your hands dirty.
  • Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.
  • Hire, develop, and lead an inclusive, engaged, and high-performing team.

Qualifications

  • 8+ years in Customer Success, account management, or consulting.
  • 3+ years in management positions, including recruiting and retaining top talent.
  • Experience with $1M+ ACV customers.
  • Experience with Enterprise SaaS.
  • Ability to travel within the United States for customer meetings and events (up to 25%).
  • Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology.
  • Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara’s C-suite.
  • Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance.
  • Solutions-focused with strong problem-solving skills and a bias for action.
  • Ability to think big while also executing with excellence.
  • Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment.
  • Diplomacy, tact, and poise under pressure when working through customer issues.
  • Demonstrated ability to foster an inclusive team environment that values diverse perspectives.
  • Bachelor's degree from a 4-year institution.

Skills

Required:Customer SuccessExecutive stakeholder management
Nice to have:Program managementGainsight

Benefits

  • Total Rewards including base salary, bonus/variable pay, and equity (for eligible roles).
  • Flexible, employee-led remote model, professional development stipend, comprehensive health and parental leave plans, and more.
Last updated Oct 24, 2026. Interested? Apply on the company site.

About Samsara

Samsara | The Connected Operations Platform

Samsara's connected operations platform helps 20,000+ operations improve safety, cut costs, and run smarter — built with operators.

Fleet TelematicsCameras and VideoDriver ExperienceSafety Reporting & InsightsEquipment ManagementIntegrated platformAI-powered analyticsFleet Intelligence
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