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Strategic Implementation Consultant

Samsara· Customer Success
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Hybrid (Remote - US)$100.4k - $153.4kfull-timePosted 2mo ago

About the role

Remote role on Samsara’s Implementation team within the Strategic Customer Success group, focused on deploying and driving adoption of Samsara's IoT solutions for large Enterprise customers, across industries such as transportation, utilities, and manufacturing.

Responsibilities

  • Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
  • Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment.
  • Create launch plans and a roadmap to increase product usage.
  • Track implementation progress, participation, product adoption, and account health.
  • Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases.
  • Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers.
  • Serve as a mentor to the wider Customer Success and Support teams.
  • Deeply understand the Samsara platform’s capabilities and explain them to customers of all types.
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Qualifications

  • 6+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred.
  • This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence.
  • Experience supporting or working with technical products.
  • Solutions-oriented with strong problem solving skills.
  • Excellent consultative skills with experience in end to end system implementations.
  • Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software.
  • Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
  • Diplomacy, tact, and poise under pressure when working through customer issues.
  • Bachelor’s degree from a 4-year institution.
  • An ideal candidate also has strong bias for action, big-thinking, high standards, and experience serving large-scale Fortune 500 projects.

Skills

Required:Customer relationship managementCommunicationEnd-to-end system implementations

Benefits

  • Total Rewards: base salary, performance-based bonus/variable pay, and equity (for eligible roles).
  • Flexible, employee-led remote model.
  • Professional development stipend.
  • Comprehensive health and parental leave plans.
Last updated Oct 10, 2026. Interested? Apply on the company site.

About Samsara

Samsara | The Connected Operations Platform

Samsara's connected operations platform helps 20,000+ operations improve safety, cut costs, and run smarter — built with operators.

Fleet TelematicsCameras and VideoDriver ExperienceSafety Reporting & InsightsEquipment ManagementIntegrated platformAI-powered analyticsFleet Intelligence
Company profileWebsite

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