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Sr. Manager, Customer Success

Samsara· Customer Success
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Hybrid (Remote (US/Canada))$142.8k - $229.5kfull-timePosted 2mo ago

About the role

Senior Manager leading a high-volume US Scale Customer Success portfolio, responsible for segmentation, engagement programs, renewal outcomes, and AI-enabled effectiveness, with remote work options in the US/Canada (excluding SF Bay, NYC, DC metros).

Responsibilities

  • Segmentation strategy: determine customer segmentation into service tiers and engagement models for a high-volume portfolio of mid-market US private sector accounts
  • Renewal outcomes: drive retention as the primary lens for every operating decision
  • Expansion collaboration: partner with Sales to drive growth within accounts
  • Product adoption: work with CSMs to drive breadth and depth of product adoption
  • People leadership: hire, develop, and manage a team of CSMs, each managing portfolios of 100+ accounts
  • Productivity and efficiency: drive measurable output per CSM through AI, automation, digital programs, lifecycle workflows, and smart tooling integrations
  • AI-forward: champion experimentation and adoption of AI-powered workflows and tools
  • Risk management: identify and mitigate risk at scale using data-driven insights
  • Cross-functional leadership: partner with Sales, RevOps, Marketing, Product, and Business Technology
  • Escalation leadership: provide leadership coverage in critical customer situations

Qualifications

  • 6+ years of experience in Customer Success or Account Management
  • 4+ years of direct people management experience leading CSMs or similar roles with 100+ accounts
  • Experience building or significantly redesigning a scale, tech-touch, or digital CS model with measurable retention or expansion outcomes
  • Ownership or significant influence over retention and expansion outcomes
  • Strong analytical capability; data-driven prioritization and performance management
  • Ability to lead through ambiguity and fast growth in a high-volume environment
  • Bachelor’s degree from a 4-year accredited institution

Skills

Required:Customer Success StrategyData-driven decision makingPeople leadershipCross-functional collaboration

Benefits

  • Flexible, employee-led remote model
  • Professional development stipend
  • Comprehensive health and parental leave plans
  • Equity (for eligible roles) and above-market total compensation
  • Rewarding, inclusive workplace with multiple accommodations for accessibility
Last updated Oct 10, 2026. Interested? Apply on the company site.

About Samsara

Samsara | The Connected Operations Platform

Samsara's connected operations platform helps 20,000+ operations improve safety, cut costs, and run smarter — built with operators.

Fleet TelematicsCameras and VideoDriver ExperienceSafety Reporting & InsightsEquipment ManagementIntegrated platformAI-powered analyticsFleet Intelligence
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