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Engineering Manager

Customer.io· Engineering
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Remote$185k - $215kfull-timePosted 2mo ago

About the role

Engineering Manager at Customer.io (Americas Remote). Lead squads focused on customer-facing product workflows or reliable, scalable distributed systems. Emphasizes AI-native leadership, execution, and high technical bar while empowering teams to deliver end-to-end value.

Responsibilities

  • Care deeply about our customers and their outcomes
  • Lead your squad to deliver real customer value by owning projects end to end—from planning through delivery, quality, and follow-through
  • Drive execution: set milestones, keep work moving through ambiguity and competing priorities, and ship in small, observable increments rather than waiting for a release window
  • Make confident decisions when the path isn't obvious, and lead your team through them
  • Set the operating rhythm that helps your team move fastest, rather than defaulting to ceremony for its own sake
  • Ensure your squad's solutions are scalable, architecturally sound, flexible, and secure, with strong peer-review, QA, documentation, deployment, logging, and monitoring practices
  • Stay close to the work—jump into design reviews, architecture calls, and incidents rather than watching from a distance
  • Provide direct, timely, and specific coaching, and create meaningful development opportunities for your direct reports
  • Participate in an on-call rotation as required, supporting the reliability of the systems you build
  • Hire, onboard, and manage performance so the right people are in place to hit your squad's goals
  • Bring an AI-native perspective—use AI tools to accelerate the team's velocity and help everyone prototype faster and ship smarter
  • Partner across engineering and other departments to align efforts with customer success, and reach higher when our customers are having a bad day

Qualifications

  • 3+ years managing engineers at a SaaS company (B2B or B2C), ideally early-to-mid-stage
  • A track record of driving execution—concrete delivery outcomes with milestones, dates, and "I drove" ownership, especially in complex or fast-moving environments
  • A strong technical background—you can hold your own in architecture conversations and design reviews, represent your squad's technical choices across the company, and you've shipped real work recently enough to stay credible
  • Comfort operating with high autonomy and little prescribed structure—you create your own clarity and make difficult tradeoffs between competing priorities
  • Demonstrated AI-native leadership—not just personal fluency, but bringing AI-first practices into how your team builds
  • Experience building high-performing, inclusive, and collaborative teams
  • Clear, concise, and direct communication, both verbal and written

Skills

Required:Leadership and people managementTechnical leadership and architectureAI-native leadershipCommunicationDelivery and execution

Benefits

  • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
  • 16 weeks paid parental leave
  • unlimited PTO
  • stipends for remote work and wellness
  • a professional development budget
Last updated Oct 18, 2026. Interested? Apply on the company site.

About Customer.io

Customer.io Platform: Automation, Data, Content Creation

The customer engagement platform for personalized customer journeys across all channels, fueled by first-party data.

AutomationContent CreationCustomer JourneysCustomer engagementDataFirst-party dataPlatformbrex-fastest-growing-2025
Company profileWebsite

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