← All roles

Senior Technical Customer Support Engineer - Australia

ClickHouse· Support Services
Apply on company site
RemotePosted 2mo ago

About the role

Senior Technical Customer Support Engineer role focused on APJ region (Australia remote). Customer-facing, technical support, collaboration with global teams, and contribution to documentation, POCs, and process improvements.

Responsibilities

  • Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
  • Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training
  • Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers
  • Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers
  • Deliver excellent customer service as a first-line technical engineer and representative of ClickHouse, including on-call coverage and adherence to SLAs
  • Build strong, trusted relationships with colleagues, customers, and partners

Qualifications

  • Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as SQL databases, OLAP, cloud-native SaaS, distributed systems
  • Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
  • Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment
  • Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity
  • Teamwork mindset, global engagement, empathy, and solving challenging problems
  • Adventurous and urgent mindset to build scalable, high-performing databases
  • Ability to build trusted relationships with colleagues, customers, and partners
  • Self-driven, curious, and eager to continuously learn and grow

Skills

Required:ClickHouse (open-source) or ClickHouse CloudSQL databases / OLAPDistributed systems / cloud-native SaaSCommunication (written and verbal)Remote collaboration / global teamwork

Benefits

  • Flexible work environment - remote-friendly, global distribution
  • Healthcare - employer contributions towards healthcare
  • Equity in the company - stock options for new team members
  • Time off - flexible time off in the US, generous entitlement in other countries
  • A $500 Home office setup for remote employees
  • Global Gatherings - opportunities for in-person company-wide offsites
Last updated Aug 12, 2026. Interested? Apply on the company site.
ClickHouse logo

About ClickHouse

Fast Open-Source OLAP DBMS - ClickHouse

ClickHouse is a fast open-source column-oriented database management system that allows generating analytical data reports in real-time using SQL queries

OLAPanalyticsbrex-fastest-growing-2025databasedatasystemsenterprise-infrastructurewing-list-2026wing-list-2026-giga-stage
Company profileWebsite

More open roles at ClickHouse