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Healthcare Coordinator

Porter· Operations / Care Team
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Pompano Beach, FL$16 - $18Full-timePosted 2mo ago

About the role

Porter is hiring for its growing team as a Check-in Specialist (healthcare coordinator) to manage day-of appointment check-in processes for providers and Practice Coordinators.

Responsibilities

  • Make approximately 20-40 check-in calls daily to members to confirm readiness and availability for scheduled appointments.
  • Directly communicate with providers using Athena chat during the day-of appointment workflow—sharing no-shows, cancellations, and real-time updates.
  • Coordinate with Practice Coordinators to ensure visibility of appointment status and provider requests (e.g., encounter deletions or schedule adjustments).
  • Monitor and respond to day-of appointment issues such as no-shows, cancellations, and member concerns.
  • Responsible for insurance verification updates or add-on member appointments.
  • Work collaboratively across tools like Athena and Salesforce (experience in either is a plus).

Qualifications

  • Customer Service experience in healthcare industry
  • Comfortable using chat-based tools for internal team communication
  • Strong attention to detail and ability to manage a dynamic workflow
  • Experience with Athena or Salesforce is a plus, but not required
  • Comfortable working in a remote, fast-paced environment with clear communication protocols

Skills

Required:Customer service in healthcareChat-based toolsAttention to detail / dynamic workflow management
Nice to have:AthenaSalesforce

Benefits

  • Competitive Wage
  • Insurance Benefits: Medical, dental, and vision benefits within 30 days of hire
  • Paid Time Off and Holidays
  • A fun team and special culture
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Porter

Combining the Power of Analytics with the Power of Care

Improve risk adjustment revenue, quality star ratings, and patient outcomes with Porter's value-based care solution powered by AI and advanced analytics.

AnalyticsCare coordinationHealth techAIRisk adjustmentPatient outcomes
Company profileWebsite

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