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Project Manager

CaptivateIQ· Customer Experience – Professional Services Team
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Hybrid (Remote USA)$140k - $190kFull-timePosted 2mo ago

About the role

Results-driven Project Manager to join the Professional Services team to lead and manage customer SaaS implementations, ensuring successful project execution and exceptional customer experience.

Responsibilities

  • Oversee the planning, execution, monitoring, and closure of multiple customer projects.
  • Establish strong relationships with customer stakeholders, ensuring alignment on project goals and deliverables. Manage communication and expectation-setting throughout the project.
  • Develop and maintain detailed project plans, managing scope, schedule, resources, and budget. Track project progress and ensure adherence to milestones.
  • Identify potential risks and proactively implement mitigation strategies. Manage scope changes, budget adjustments, and timeline shifts through structured change control processes.
  • Coordinate cross-functional teams, ensuring proper allocation of resources for successful project execution.
  • Maintain comprehensive project documentation, including status reports, risk registers, and lessons learned. Provide regular updates to leadership and customers.
  • Leverage industry best practices and continuous improvement methodologies to enhance project execution and customer satisfaction.

Qualifications

  • Bachelor's degree in Business, Information Technology, Engineering, or a related field.
  • 6-9 years of project management experience, with SaaS company experience required (implementations, professional services, or enterprise software deployments).
  • Experience with incentive compensation management, sales performance management, or related financial software is highly desirable.
  • Ability to understand SaaS solutions, data integration concepts, and enterprise IT environments.
  • Excellent communication, stakeholder management, and leadership skills with a strong ability to influence and drive collaboration.
  • Strong analytical and decision-making abilities with a proactive approach to identifying and mitigating project risks.
  • PMP certification a plus but not required.

Skills

Required:Project managementStakeholder managementCommunicationRisk management

Benefits

  • equity
  • comprehensive health benefits
  • other perks and benefits
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About CaptivateIQ

Agile commission software to design, deploy & adapt commission plans.

CaptivateIQ is on a journey to modernize the world of incentive compensation. Our hope is that people will feel more connected at work if there is greater transparency in how they are rewarded for their efforts. We partner with amazing companies like Carta, Intercom, Gong, and Newfront Insurance to simplify their commissions. Since launching in 2017, we have raised $63M and are backed by leading investors including Sequoia Capital, Accel, S28 Capital, Amity Ventures, and Y Combinator.

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