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Account Manager- SMB

Rippling· Account Management
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Chicago, IL$125k + bonusfull-timePosted 2mo ago

About the role

Self-driven, growth-minded account manager for hybrid-remote US-based SMB team. Owns relationships, drives adoption, retention, and revenue growth across Rippling’s back-office HR products.

Responsibilities

  • Proactively engage customers in lifecycle events (go live, benefits renewal, executive business reviews, contract renewal)
  • Consult with clients to understand HR, IT, Finance, and global workforce management needs through a solutions-based approach
  • Navigate strategic sales with multiple stakeholders via remote and in-person meetings
  • Negotiate and coordinate customer procurement and contract execution as part of managing the broader customer relationship
  • Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to monthly targets
  • Develop and demonstrate broad knowledge of current and new Rippling products through adoption playbooks and prospecting
  • Partner with cross-functional product, support, and customer operations teams to ensure customer success and long-term commitments
  • Take an entrepreneurial approach, tailoring approach to maximize product adoption per customer’s operations

Qualifications

  • 2+ years of SaaS experience in account management, sales, or quota-carrying customer success
  • Track record of consistently meeting/exceeding quota via new product sales and upgrades
  • Competitive and creative drive to win over customers
  • Ability to run a consultative discovery and demo meeting and execute a structured sales process
  • Proven success building and maintaining long-term commercial relationships
  • Effective communicator with good people instincts and ability to build trust across diverse groups
  • Highly organized, self-motivated, detail-oriented with strong follow-through
  • High integrity and long-term company-building mindset
  • Courage to challenge status quo when needed

Skills

Required:Account managementConsultative sellingRelationship building

Benefits

  • On-Target Earnings (base salary + sales commission)
  • benefits + equity
  • commission structure 60/40 base/variable
  • Office presence considered essential function for employees living within 40 miles of a Rippling office
Last updated Sep 2, 2026. Interested? Apply on the company site.
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About Rippling

#1 Workforce Management System | HR, IT, Finance

Rippling eliminates the friction from running a business, combining HR, IT, and Finance apps on a unified data platform.

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