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Account Manager SMB

Rippling
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New York, NY$130kFull-timePosted 2mo ago

About the role

Account Manager role focused on owning and growing a book of SMB customers within Rippling, driving adoption, retention, and revenue growth for back-office HR products through a consultative, solutions-based approach in a hybrid-remote US-based team.

Responsibilities

  • Proactively engage customers in lifecycle events (go live, benefits renewal, executive business reviews, contract renewal)
  • Consult with clients to understand HR, IT, Finance, and global workforce management needs
  • Navigate a strategic sales process by building relationships with multiple stakeholders via remote and in-person meetings
  • Negotiate and coordinate customer procurement and contract execution
  • Build and manage a pipeline of cross-sales, product upgrades, and contract renewals to monthly targets
  • Develop and demonstrate broad knowledge of Rippling products through adoption playbooks and prospecting
  • Partner with cross-functional teams to ensure customer success, influence product roadmap, and increase operational efficiency
  • Take an entrepreneurial approach to tailor adoption strategies to each customer’s operations

Qualifications

  • 2+ years of SaaS experience in account management, sales, or quota-carrying customer success
  • Track record of consistently meeting and exceeding quota via new product sales and upgrades
  • Demonstrated ability to run consultative discovery and demo meetings and a structured sales process
  • Proven success building and maintaining long-term commercial relationships
  • Highly effective communicator with strong interpersonal skills
  • Highly organized, self-motivated, and detail-oriented with strong follow-through
  • High integrity and commitment to long-term company success
  • Courage to challenge the status quo when needed

Skills

Required:SaaS account managementConsultative sellingRelationship management

Benefits

  • On-Target Earnings (base salary + sales commission) + benefits + equity
  • 60/40 commission split for base/variable pay
  • Opportunity for competitive salary aligned to location
  • Respect for diversity and inclusive workplace
Last updated Sep 2, 2026. Interested? Apply on the company site.
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About Rippling

#1 Workforce Management System | HR, IT, Finance

Rippling eliminates the friction from running a business, combining HR, IT, and Finance apps on a unified data platform.

HRPayrollITFinanceGlobal
Company profileWebsite

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