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Account Manager, SMB

Rippling
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San Francisco, CA$130kfull-timePosted 2mo ago

About the role

Account Manager for SMB segment at Rippling. Owns relationships within a book of business, drives adoption, retention, and revenue growth, and collaborates cross-functionally to deliver Rippling’s back-office HR solutions.

Responsibilities

  • Proactively engage customers in lifecycle events (go live, benefits renewal, executive business reviews, contract renewal)
  • Consult with clients to understand HR, IT, Finance, and global workforce management needs through a solutions-based approach
  • Navigate a strategic sales process by building relationships with multiple stakeholders through remote and in-person meetings
  • Negotiate and coordinate customer procurement and contract execution as part of managing the broader customer relationship
  • Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to monthly targets
  • Develop and demonstrate broad knowledge of Rippling products via adoption playbooks and prospecting
  • Partner with cross-functional teams to ensure customer success, influence product roadmap, and increase operational efficiency
  • Take an entrepreneurial, proactive, and strategic approach to maximize product adoption based on each customer’s business operations

Qualifications

  • 2+ years of SaaS experience in account management, sales, or quota-carrying customer success
  • Track record of consistently meeting and exceeding quota via new product sales and upgrades
  • Competitive and creative drive to win over customers
  • Ability to run a consultative discovery and demo and a structured sales process
  • Proven success building and maintaining long-term commercial relationships
  • Highly effective communicator with good people instincts
  • Highly organized, self-motivated, and detail-oriented
  • High integrity and willingness to challenge the status quo

Skills

Required:Account managementSales processRelationship building

Benefits

  • competitive On-Target Earnings (base salary + sales commission)
  • benefits
  • equity
  • commission split 60/40 base/variable
Last updated Sep 2, 2026. Interested? Apply on the company site.
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About Rippling

#1 Workforce Management System | HR, IT, Finance

Rippling eliminates the friction from running a business, combining HR, IT, and Finance apps on a unified data platform.

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